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- ...in data management. KEY RESPONSIBILITIES Process all reservation requests, changes, and cancellations received via phone, email, or global distribution systems (GDS) promptly and accurately. Apply luxury sales techniques to upscale accommodations, promote resort...
- ...area Process payments and handle financial transactions accurately and securely Communicate effectively with guests via phone, email, and in-person interactions in a friendly and empathetic manner Coordinate with housekeeping, maintenance, and other departments...
- ...past requests, and cultural sensitivities to personalize future interactions. Pre-Arrival Correspondence : Manage the pre-arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations....
- ...Operate the Property Management System (preferably Opera Cloud) confidently for all Front Office functions. ~ Manage the Reception email inbox professionally and timely. ~ Perform regular checks on registration cards, guest buckets, and ensure compliance with Data...
- ...activations, adapting messaging for different audiences and markets. • Review and quality-check social media captions, digital ad copy, and email marketing content developed by the Social Media & Digital Marketing Manager, ensuring consistency of voice and messaging across all...
- ...including selection, hosting, content direction, and performance tracking. Oversee digital campaigns including paid media, SEO/SEM, email marketing, and retargeting initiatives. Monitor digital performance, analytics, and KPIs, optimizing campaigns for engagement and...