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- ...excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. • Reviews comment cards, guest satisfaction results and other data to identify areas of...
- ...guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and...
- ...standards. Ensure standards are maintained at a superior level daily following the LQA and Brand standards in every task. Perform Go Audit and Uniforms for inspections of guestrooms, suites, and corridors to verify cleanliness, setup, amenities, and maintenance....
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