Helpdesk jobs

Job Overview: LAWAZEM is seeking a skilled and detail-oriented System Admin to join our IT team. As a System Admin, you will be responsible for maintaining, configuring, and ensuring the reliability and performance of our servers and IT infrastructure. You will play...

 ...response to client service requests via inbound and outbound telephone calls, e-mails, and web requests as well as management of Helpdesk scope in Computerized Maintenance Management System. Your role Ensure efficient day-to-day running of the Computer Aided Facilities... 

 ...Company is on a mission to redefine entertainment and lifestyle in Saudi Arabia. We are currently seeking an Associate Director - Helpdesk to lead our customer support operations, delivering exceptional service and support to all stakeholders. This role will play a critical... 

 ...focuses on maintaining the Computer Aided Facilities Management (CAFM) solution's performance, supporting quality checks, and managing helpdesk tasks. Candidates should have a high school diploma, excellent communication skills, and familiarity with help desk software.... 

A prominent entertainment and lifestyle organization in Saudi Arabia seeks an Associate Director - Helpdesk to lead customer support operations. This role involves managing helpdesk teams, ensuring quality service delivery, and fostering a customer-centric environment.... 

A leading engineering services company in Saudi Arabia is seeking a Helpdesk Operative to handle client service requests efficiently. This role requires excellent communication skills and the ability to use help desk software. Candidates should have a high school diploma... 

A leading technology support provider in Riyadh is seeking an IT Support / Helpdesk professional. You will provide technical assistance, troubleshoot hardware and software issues, and manage support tickets. The qualified candidate should have an Associate degree in IT... 

 ...Excellent verbal and written communication skills in Arabic; proficiency in English is an advantage. Comfortable using CRM systems, helpdesk software, and standard office applications to log interactions and track issues. Strong problem-solving skills, attention to... 

 .... # Conduct regular audits to ensure data accuracy and integrity. # Write, submit and monitor Service Requests (SR) in Oracle Helpdesk system. # Evaluate Upgrades / Patches / Bug Fixes and interface with the organization. # Administer Project Archive Backup Solution... 

 ...environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues, and providing resolutions to IT matters. Additionally, this position will oversee the... 

 ...environment, ensuring timely resolution of issues, and delivering excellent customer service. Responsibilities Provide L1/L2 helpdesk support including issue diagnosis, resolution, and escalation when required. Log, track, and manage incidents in line with... 

 ...quickly. Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace. Experience with ticketing systems or helpdesk platforms such as Zendesk or Freshdesk is an advantage. Ability to multitask, type approximately 45 words per minute, and navigate... 

 ...Skills: ~ Diploma or Bachelor’s degree in Information Technology or related field. ~2–4 years of experience in IT support or helpdesk role. ~ Good knowledge of Windows 11, Microsoft Office, and basic networking (TCP/IP, DNS, DHCP). ~ Ability to install, configure... 

 ...Responsibilities Provide onsite and remote support for hardware and software Answer helpdesk calls and manage tickets in the ITSM tool from creation to resolution Deliver first-line support for system administration tasks, including Active Directory 2016/2019... 

 ...Provide day to day Helpdesk support Create and manage user accounts, emails, system access, and permissions. Perform OS configuration, device setup, and system installation. Support CCTV system access and monitoring. Resolve daily IT support tickets within... 

 ...or diploma in Computer Science, Information Technology, or a related field. ~2–5 years of experience in technical support or IT helpdesk roles. ~ Proficiency with Windows and macOS environments. ~ Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP)...