Search Results: 2 vacancies
...providing direction for the development, design and integration of the process as it applies to other applicable frameworks and related ITSM processes being used and / or adopted in the organization.The Process Owner will be accountable for the overall health and success...
...based on the SOP’s and knowledge base.
Leverage multiple communication
channels from authorized users, including voice, web (ITSM),
self-service, email and chat for accepting and resolving or routing Users’
tickets
Own all Help Desk resolvable...