Average salary: SAR17,500 /monthly
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- · Manage and support day-to-day ITSM processes within the ServiceNow platform, ensuring alignment with ITIL best practices and NWC’s service management objectives. · Review, design, and continuously improve SLA definitions, SLA reporting, and service performance measurement...
- ...Information Systems, Software Engineering or a related discipline. • ServiceNow Certified System Administrator (CSA) — required or to be obtained within the first six months. • Preferred: CIS–HR (HR Service Delivery), CIS–ITSM, Certified Application Developer (CAD)....
- ...security governance frameworks, risk management methodologies, and compliance standards. Experience working with IT Service Management (ITSM) principles and service delivery frameworks. Familiarity with security controls, regulatory requirements, and audit processes....
- .... Proven experience in operations or team management within IT or technical environments. Knowledge of IT Service Management (ITSM) processes and tools, project management, SLAs, and change management. Hands-on experience with key technologies such as Public Cloud...
- ...In-depth knowledge of ServiceNow platform architecture and the CMDB data model. Strong understanding of IT Service Management (ITSM) processes and ITIL best practices. Solid understanding of integration standards and technologies, including Web Services, SSO, OAuth...
- ...understanding of ITIL Incident Management. ~• Ability to read dashboards and identify abnormal behavior. ~• Familiarity with ticketing and ITSM systems. ~• Basic understanding of SLA and escalation concepts. ~• Basic scripting knowledge in Python, PowerShell or Bash is an...
- ...delivery, or integration engineering. Experience with support & operations of highly critical productions systems and Understanding of ITSM processes (incident, Change, Problem, SLA's...) required. Cloud & Orchestration : Advance experience in public cloud (preferably...
- ...~ Proven expertise in managing enterprise systems, databases, and user interfaces ~ Strong knowledge of IT service management (ITSM) principles and best practices ~ Demonstrated ability to analyze complex processes and implement effective solutions ~ Excellent...
- ...Implementation Specialist – Hardware Asset Management (CIS-HAM), where applicable. Experience with ServiceNow IT Service Management (ITSM) and Configuration Management Database (CMDB). Familiarity with procurement, purchase orders, vendor management, and contract...
- ...As Sr. ServiceNow Architect I , you’ll lead the design, implementation, and optimization of enterprise ServiceNow solutions across ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB. Collaborate with stakeholders to translate...
- ...Senior Technical Consultant who should have at least 5 years of experience as below: - ITOM (Discovery & Event Management) good to have Service Mapping - ITAM (SAM & HAM ) - ITSM - Domain Separation (good to have) He has to be in Riyadh in 2 to 3 months max....