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- ...issues. • Escalate unresolved issues to L2/L3 teams as per SLA. • Ensure timely follow-up and closure of tickets. • Assist users with login issues, password resets, MFA problems, and access requests. • Provide remote support via phone, email, or remote tools....
- ...Process access requests, approvals, and certifications according to company policies. • Expertise in Troubleshoot IAM issues such as login failures, provisioning errors, and access conflicts. • Good In Apply IAM policies and best practices in line with security standards...