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- ...external partners, and local tastemakers to strengthen the outlet’s visibility and guest flow. Identify and support in-outlet events, private dining experiences, themed activations, sponsorships, product placements, and other revenue-generating opportunities. Monitor...
- ...Service, Guest Relations, Front Office, Concierge, or a similar guest-facing role. Previous experience in a luxury resort, villa, private residence, or high-end hospitality environment is preferred. Strong guest relations skills with the ability to anticipate needs...
- ...arrivals, departures, room moves, and other guest requirements. Assist with transportation arrangements, including airport transfers, private transfers, and other guest mobility requirements. Coordinate with Valet and transportation teams to ensure smooth guest...
- ...and service providers to support seamless guest arrangements. Arrange and confirm transportation, including airport transfers, private drivers, taxis, and other guest mobility requirements. Coordinate closely with Bell Desk and Valet teams to ensure smooth and seamless...
- ...professionally to guest feedback, requests, and concerns. Coordinate bespoke wellness experiences, including VIP arrangements, private sessions, and special occasions. Support service recovery efforts through immediate corrective actions and follow-through. Team...
- ...Food & Beverage Coordination: Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation. Experience Curation: Anticipate guest preferences to curate "sensory journeys" and...
- ...comprehensive suite orientations. Bespoke Experience Curation : Design "wow moments" and sensory journeys, such as organizing private heritage walks, securing impossible-to-get restaurant reservations, or coordinating high-profile celebrations like anniversaries....