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- ...execution and day-to-day refinement of the resort-wide beverage program across restaurants, bars, lounges, pool and beach venues,... ...inventory, wastage, Micros integrity and revenue performance in coordination with Finance, Purchasing and Cost Control. Conduct competitor...
- ...prior to arrival and meet presentation and service standards. · Coordinate amenities, welcome arrangements, flowers, fruit, and special... ...complaints promptly and professionally. · Ensure the Butler program is delivered in line with approved procedures and company...
- ...movement, luggage handling, and arrival sequencing, while leading coordination with the third-party luggage delivery provider. Ensure... ...itineraries. Support group arrivals, departures, and special programs by ensuring all arrangements are clearly communicated and...
- ...Preventive & Corrective Maintenance Execute preventive maintenance programs across all equipment and systems Troubleshoot and repair:... ...practices 10. Team Collaboration & Informal Leadership Coordinate with other departments to minimize operational disruption...
- ...Relations, Concierge, and Butler departments, ensuring seamless coordination, consistent service standards, and a personalized guest... ...resort services and facilities. ~Lead the Front Office upselling program and monitor performance against targets. ~ Manage departmental...
- ...needs, maintaining accurate guest preferences and profiles, and coordinating closely with operational departments to deliver refined,... ...Maintain strong knowledge of the resort’s rooms, facilities, guest programs, promotions, and in-house activities. · Monitor compliance...
- ...safety standards . Lead preventive and predictive maintenance programs for all hotel assets. 02. Acting Leadership / Replacement... ...-making Budget approvals (within delegation) Vendor coordination Crisis management Represent the Engineering Department in...
- ...identifying training needs and implementing capability-development programs. • Lead by example in professionalism, conduct, client... ...CROSS-FUNCTIONAL COLLABORATION & DESTINATION INTEGRATION • Coordinate with Revenue, Reservations, Marketing, Communications, Operations...
- ...solutions. • Community Empowerment: Support the development of programs that empower both internal and external communities. • Goal... .... Implementation & Analysis • Milestone Tracking: Coordinate the implementation of plans by cascading high-level goals into...
- ...team environment focused on excellence and professionalism. Coordination & Communication: Coordinate with Spa Reception and relevant... ...: Promote and recommend spa treatments, wellness programs, and retail products suited to guest needs. Support upselling...
- ...experiences for residents Implement and maintain quality assurance programs to consistently exceed guest expectations Represent the... ...expectations and brand alignment. experience in project coordination, scheduling, and document control during pre-Opening stages....
- ...workflows and adhere to destination-level messaging guidelines. • Coordinate all communications related to destination-level announcements,... ...both properties. • Support development of a media readiness program for spokespeople, including briefing documents and message...
- ...Activities & Entertainment Organize and lead daily entertainment programs, games, arts & crafts, educational activities, storytelling... ...expectations and brand alignment. experience in project coordination, scheduling, and document control during pre-Opening stages....
- ...and feedback in a professional and timely manner. Assist in coordinating VIP services, private wellness sessions, and special... ...safety concerns promptly. Support the coordination of wellness programs and cross-functional activities. Commercial & Financial Performance...
- ...control to optimize profitability without compromising quality Coordinate effectively with kitchen, housekeeping, and front-of-house... ...regulations specific to Saudi Arabia Participate in staff training programs and maintain high standards of customer service excellence...
- ...optimize resource allocation to achieve financial targets Coordinate with Rooms, Concierge, Butler Service, and other hotel departments... ...requirements Conduct staff training and development programs to ensure consistent delivery of high-quality service Implement...
- ...and aligned with Raffles standards prior to guest arrival. Coordinate the seamless execution of wellness itineraries, spa appointments... ...: Promote and recommend spa treatments, wellness programs, and retail products aligned with guest needs. Support revenue...
- ...professionally, resolving issues to ensure customer satisfaction Coordinate with kitchen and service teams to ensure smooth operations... ...service periods Conduct staff training and development programs to enhance service skills and product knowledge Analyze operational...
- ...sustainability standards, ensuring compliance with food safety and regulatory requirements. Coordinate with culinary and operations teams to support menu roll-outs, seasonal programs, and product evaluations, including tastings and specification approvals. Analyze...
- ...information, and service requests, ensuring timely follow-up. Coordinate guest requests with relevant departments and track completion... ...in service culture training and continuous development programs. Qualifications Qualifications & Experience: Minimum...
- ...profiles and reservations in the property management system. Coordinate closely with Housekeeping, Concierge, Butler Service, Bell... ...integrity. Participate in brand training, service culture programs, and continuous development initiatives. Qualifications...
- ...fully resolved and guests depart with a positive impression. Coordinate bespoke amenities, surprises, and experiences in collaboration... ...standards. Participate in service culture training, brand programs, and continuous improvement initiatives. Qualifications...
- ...return on investment and achieve organizational objectives Coordinate marketing initiatives across cluster properties, ensuring alignment... ..., and operations to ensure seamless execution of marketing programs and consistent customer experience Develop and manage...
- ...overcome these · Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is... ...expectations and brand alignment. experience in project coordination, scheduling, and document control during pre-Opening stages....
- ...and operational discipline. KEY RESPONSIBILITIES · Manage day-to-day laundry operations, including outsourced laundry coordination, linen flow, guest laundry, uniforms, and Food & Beverage items. · Oversee outsourced laundry vendors to ensure quality, timeliness...
- ...with procedures. · Ensure proper handling of floats, receipts, deposits, reports, and other overnight financial controls. · Coordinate with Housekeeping, Engineering, Security, and other departments to ensure smooth overnight operations. · Maintain a visible presence...
- ...Identify upselling opportunities across rooms, suites, F&B outlets, and spa supporting revenue targets. ~ Enroll guests into loyalty programs such as Disloyalty, aiming to meet or exceed set conversion goals. ~ Uphold the privacy and confidentiality of all guest...
- ...benefits) are updated and compliant Generate HR analytics and reports for leadership (headcount, turnover, payroll costs, etc.) Coordinate with IT and vendors for system enhancements, troubleshooting, and upgrades Oversee and validate biometric attendance records...
- ...Desk Manager plays a key role in room control, guest recognition, service recovery, cashiering, billing accuracy, and operational coordination across the resort. Working closely with Guest Relations, Concierge, Butler Services, Housekeeping, Engineering, Transportation,...
- ...Maintain detailed operational preparation for events, including setup, service flow, staffing, guest requirements and timing. · Coordinate closely with Events, Culinary, Beverage, Stewarding, Engineering and other supporting departments. · Review event orders, guest...