Cargo Agent

Key Responsibilities:

• Process inbound and outbound cargo shipments ensuring accurate documentation and labeling.

• Coordinate with airlines freight forwarders customs and warehouse teams to ensure timely cargo handling.

• Verify and process airway bills (AWBs) bills of lading and other relevant shipping documentation.

• Monitor cargo inventory and maintain accurate records in the cargo management system.

• Ensure proper cargo handling procedures including temperature control hazardous materials and special cargo.

• Assist in customs clearance procedures by preparing and verifying required documentation.

• Resolve customer issues and provide updates on shipment status when necessary.

• Ensure safety security and compliance with IATA TSA and local regulations.

• Perform cargo buildup and breakdown packaging and palletizing when required.

• Maintain cleanliness and organization in cargo storage areas.

Requirements:

• High school diploma or equivalent (required); associate degree or certification in logistics or a related field (preferred).

• Prior experience in cargo freight forwarding logistics or airline operations 13 years preferred).

• Familiarity with cargo handling systems and procedures.

• Basic understanding of customs and regulatory requirements.

• Ability to lift and handle heavy cargo (manual handling involved).

• Strong communication and organizational skills.

• Proficient in MS Office and cargo tracking software.

• Flexibility to work in shifts including nights weekends and holidays.

Preferred Qualifications:

• IATA Dangerous Goods Certification.

• Knowledge of import/export regulations.

• Experience with cargo scanning and security procedures.