Account Growth Manager: Expand Portfolio (Remote)

You will join the local sales organization and play a key role in developing and expanding our customer portfolio. This includes both growing business with existing retailers and acquiring new customers, in line with targets defined by the Country Manager.

You will be responsible for achieving sales results, aligning commercial strategy with your line manager, and leading negotiations with partners. Working closely with retailers and store teams, you will strengthen long‑term partnerships, ensure excellent collaboration, and drive sustainable business growth.

Every action has an impact. You will make a difference here if:

Manage and visit your assigned portfolio

Deliver Net Turnover and other sales targets, taking corrective action when results deviate

Achieve Refund Ratio, Hit Rate, and additional KPIs with proactive adjustments

Define merchant contract conditions within provided guidelines

Enhance merchant knowledge and expertise regarding our services

Maximize TFS business (IR and RR management)

Document all merchant information and activities in CRM

Analyze business statistics and translate insights into actions

Execute action plans and store visits aligned with segmentation models

Control receivables to minimize bad‑debt exposure

Deliver store‑level activities agreed with merchant HQ

Maintain accurate CRM documentation across all interactions

Key competencies to empower your journey. You'll drive towards success if:

Customer Service Orientation

Adaptability and Flexibility

Industry Knowledge

Financial Acumen

Attention to Detail

Skills

Self‑motivated, customer‑focused, and target‑driven

Strong relationship‑building and account management

Negotiation skills

Ability to sell the full product portfolio

Priority planning

Problem‑solving mindset

Proficiency in MS Office

Hunting mentality

Qualifications & Requirements

University degree

2–3 years of sales experience

Strong results orientation and genuine sales talent

Fluent English and Arabic (mandatory)

French is an asset