Collections Representative (Remote SA/LATAM) - 63436304303

Collections & Accounts Recovery Specialist

Department: Portfolio Risk & Collections

Employment Type: Full-Time Independent Contractor (40 Hours/Week)

Schedule: US Business Hours

Location: 100% Remote (Hiring 1x South Africa & 1x LATAM)

About the Role

We are a premier revenue-based financing firm seeking two sharp, persuasive communicators to join our Collections team. You will manage a focused queue of ~7 key accounts at a time , executing consistent daily outreach to negotiate recovery and payment plans with business owners.

Key Responsibilities

• Multi-Channel Outreach: Conduct daily follow-ups via phone, text, and email to default borrowers to secure payment resolutions.

• Negotiation & Structuring: Use company scripts and guidelines to resolve payment friction and establish realistic workout plans.

• CRM & Pipeline Tracking: Log every touchpoint, note, and promise-to-pay date accurately in our system.

• Strategy & Coaching: Work closely with your Collections Manager to review call recordings, adjust outreach tactics, and escalate accounts when necessary.

What We’re Looking For

• Strong Communicators: Persuasive, confident on the phone, and composed under pressure.

  • South Africa Candidates: Fluent, professional written and spoken English.

  • LATAM Candidates: Fully bilingual in English and Spanish (written and spoken).

• Grit & Problem-Solving: High cognitive ability, sharp reasoning, and the persistence to hit recovery targets.

• Coachability: Eager to learn via our 6-week training program and stick to proven outreach cadences and scripts.

Technical & Home Office Setup

• Quiet home office environment

• Reliable high-speed internet & noise-canceling headset

• For South Africa Candidates: Power backup solution (Inverter/UPS) is required to ensure uptime during load shedding.