Customer Care Specialist Job Description Template
Our company is looking for a Customer Care Specialist to join our team.
Responsibilities:
- Perform additional responsibilities as required;
- Use appropriate systems and available resources as necessary to assist in responding to each request;
- Build a strong customer relationship and commitment;
- Adhere strictly on punctuality and schedule changes; comply to company’s implementing guidelines and procedures;
- Support and provide information to all internal and external customers in a professional and courteous manner;
- Participate in cross-functional communications and meetings to support the team/domain/center;
- Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures.
Requirements:
- Must be knowledgeable in Data Entry or Customer Service;
- Candidate with A experience in Cilo (App) is preferred;
- Must have an experience in being a Customer Care Specialist or equivalent for a year;
- Must be proficient in English;
- A graduate of any Bachelor/College Degree;
- Fresh graduates are encouraged to apply;
- Preferably with customer service experience;
- Self-motivated and resourceful;
- Excellent communication skills;
- Fresh graduates are encouraged to apply. No work experience needed;
- Customer-Oriented;
- Has initiative and can work independently with less supervision;
- Knowledgeable in MS Office applications;
- Passionate, patient, attentive, eager to learn and have a good problem skills;
- Must have good reading and listening comprehension.