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- ..., risk assessments, and compliance reporting. Promote IT best practices and provide basic system training to hotel colleagues. Act as a deputy to the IT Manager when required, supporting leadership and decision-making. Maintain effective communication with department...
- ...The Store Supervisor supports the overall leadership, operational performance, and service excellence of the store. Acting as a key operational and commercial lead, the role ensures seamless store operations, high team performance, and an elevated client experience. The...
- ...~ Lead the team in delivering a consistently elevated, engaging, and dynamic guest experience in line with SLS brand values. ~ Act as the face of the outlet, maintaining a constant presence during service and cultivating strong guest relationships. ~ Handle guest...
- ...ensuring a smooth and comfortable journey. Personalized Engagement: Anticipate guest needs and offer intuitive, personalized service, acting as a resort storyteller by sharing information about the destination, facilities, and local culture. Safety & Compliance:...
- ...defect-free. Uphold the brand’s Emotional Luxury philosophy, ensuring every interaction feels bespoke, heartfelt, and memorable. Act as a storyteller, sharing knowledge about the resort’s nature-focused concept and the unique natural beauty of the Red Sea...
- ...~ Ensure a smooth flow of daily operations and support the Supervisor in meeting service quality and guest satisfaction goals. ~ Act as a liaison between the kitchen and the service team to ensure timely and accurate order delivery. ~ Maintain a strong presence...
- ...in line with SLS brand values. ~ Oversee daily floor operations to ensure smooth service and adherence to brand standards. ~ Act as Manager-on-Duty in the absence of the Restaurant / Outlet Manager or GM. ~ Monitor the outlet's ambiance, cleanliness, and set...
- ...haven for the world’s most discerning travelers. Job Description - Key Roles & Responsibilities: Personalized Service: Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure. Guest...
- ...Excellence: Provide warm, anticipatory, and personalized service to all guests in accordance with Raffles legendary service philosophy. Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation,...
- ...offerings. · Maintain awareness of each child’s needs, including any allergies, special requirements, or behavioral considerations, and act accordingly in collaboration with the Supervisor. · Lead and participate in group activities including arts & crafts, themed games,...
- ...Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations. Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure. Maintain updated emergency contact...
- ...offerings. · Maintain awareness of each child’s needs, including any allergies, special requirements, or behavioral considerations, and act accordingly in collaboration with the Supervisor. · Lead and participate in group activities including arts & crafts, themed games,...
- ...and special-needs guests. Ensure all VIP amenities, room setups, and personalized touches are delivered accurately and on time. Act as a liaison between guests and hotel management, escalating feedback or concerns when appropriate. Coordination & Communication:...
- ...standards consistently. Demonstrate refined body language, polished verbal skills, and cultural sensitivity in every interaction. Act as a brand ambassador, promoting Raffles values, heritage, and service philosophy. Compliance & Professional Development:...
- ...service to all guests. Ensure consistent recognition of VIPs, repeat guests, and special occasions throughout the guest journey. Act as the primary escalation point for guest concerns, ensuring swift, elegant, and effective resolution. Conduct service recovery...
- ...limited supervision. Customer focus: Is dedicated to meeting expectations and all requirements for both external and internal guests. Act with customers in mind. Team Player: demonstrates co-operation and trust with colleagues in his/her own team and across...
- ...to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed. Acts as a resource for supervisors, agents, and valet with all Front Office procedures. Facilitates guest arrival and departure during...