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- ...intersection of engineering and guest experience, the Duty Engineer brings responsiveness, technical mastery, and initiative—often acting independently, resolving complex issues in real time, and contributing ideas that enhance operational performance. Through hands-on...
- ...and efficiency Partner with Sales, Events, and Front Office teams to support revenue generation with appropriate credit controls Act as a key contact for clients on billing and credit matters, resolving disputes professionally and efficiently Identify process...
- ...at optimal efficiency and safety standards . Lead preventive and predictive maintenance programs for all hotel assets. 02. Acting Leadership / Replacement Duties Act as Director of Engineering in their absence , assuming full responsibility for:...
- ...service culture. Support recruitment, onboarding, training plans, performance follow-up and succession planning within the division. Act on behalf of the Director of Food and Beverage when required, ensuring continuity of leadership and operational control....
- ...ensuring a smooth and comfortable journey. Personalized Engagement: Anticipate guest needs and offer intuitive, personalized service, acting as a resort storyteller by sharing information about the destination, facilities, and local culture. Safety & Compliance:...
- ...cleared, and reset according to service standards. Support team members with food running, table service, and station refills. Act as a link between Front of House and Back of House to ensure smooth service flow. Follow opening and closing checklists to ensure...
- ...automation, and reporting tools Lead and develop the purchasing team, fostering a culture of accountability, agility, and collaboration Act as the key liaison between suppliers, operational departments, and finance to ensure alignment and efficiency Identify and...
- ...curated haven for the world’s most discerning travelers. Job Description - Key Roles & Responsibilities: Personalized Service: Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure. Guest...
- ...positive, collaborative, and productive work environment. Conduct regular briefings, coaching sessions, and sanitation meetings. Act as a leader in the absence of the Executive Chef when required. Financial & Cost Control Monitor and control food and labor...
- ...Excellence: Provide warm, anticipatory, and personalized service to all guests in accordance with Raffles legendary service philosophy. Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation,...
- ...curated haven for the world’s most discerning travelers. Job Description Key Roles & Responsibilities Departmental Epicenter : Act as the central communication hub, coordinating butler services and following up on guest activities to ensure flawless service...
- ...Wi-Fi, and amenities in an engaging way. Property Ambassadorship : Maintain a constant presence in the lobby to offer assistance. Act as a "storyteller" by sharing knowledge about the hotel's heritage, local attractions, and facilities. Operational Support :...
- ...of place. • Contribute to brand strategy discussions, naming exercises, visual identity reviews, and tone-of-voice refinements, acting as a steward of the Rosewood brand across both properties. CROSS-FUNCTIONAL COLLABORATION & COMMERCIAL SUPPORT • Work closely...
- ...professional relationships with airport personnel, immigration, and customs officers to facilitate smooth passage. Service Recovery : Act as a frontline problem-solver for delayed flights, lost luggage, or transport issues, reporting any guest complaints to the Chief...
- ..., and sustainability initiatives. Foster a culture of engagement, empowerment, and continuous improvement within the F&B team. Act as a business partner to the Director of F&B, providing insights, market intelligence, and operational recommendations. Qualifications...
- ...Support the Spa & Wellness team in maintaining operational flow and service efficiency . Guest Experience & Service Excellence: Act as the primary point of contact for guests’ wellness journeys, curating personalized and meaningful experiences. Anticipate guest...
- ...defect-free. Uphold the brand’s Emotional Luxury philosophy, ensuring every interaction feels bespoke, heartfelt, and memorable. Act as a storyteller, sharing knowledge about the resort’s nature-focused concept and the unique natural beauty of the Red Sea...
- ..., risk assessments, and compliance reporting. Promote IT best practices and provide basic system training to hotel colleagues. Act as a deputy to the IT Manager when required, supporting leadership and decision-making. Maintain strong communication with department...
- ...Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations. Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure. Maintain updated emergency contact...
- ...and schedule [15- 20] face-to-face client meetings per week with key decision-makers Internal Coordination & Security Liaison • Act as the primary liaison between the guest's security team and the resort's security and management team, facilitating thorough advance...
- ...and special-needs guests. Ensure all VIP amenities, room setups, and personalized touches are delivered accurately and on time. Act as a liaison between guests and hotel management, escalating feedback or concerns when appropriate. Coordination & Communication:...
- ...service to all guests. Ensure consistent recognition of VIPs, repeat guests, and special occasions throughout the guest journey. Act as the primary escalation point for guest concerns, ensuring swift, elegant, and effective resolution. Conduct service recovery...
- ...standards consistently. Demonstrate refined body language, polished verbal skills, and cultural sensitivity in every interaction. Act as a brand ambassador, promoting Raffles values, heritage, and service philosophy. Compliance & Professional Development:...
- ...to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed. Acts as a resource for supervisors, agents, and valet with all Front Office procedures. Facilitates guest arrival and departure during...
- ...implement a comprehensive People & Culture strategy that supports the hotel’s business objectives and enhances the employee experience. Act as a trusted advisor to the leadership team, providing guidance on all People & Culture-related matters, including organisational...