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- ...the hotel 2. Guest Response & Service Integration Respond immediately to guest maintenance requests with professionalism and... ...Participate actively in the Emergency Response Team (ERT) Remain available beyond shifts for urgent breakdowns when required Execute...
- ...amenities, and wellness areas. Anticipate guest needs by ensuring availability of towels, refreshments, and amenities. Maintain a calm,... ...lost and found items, safety hazards, or irregularities immediately. Commercial & Financial Support: Support the promotion...
- ...operational walkthroughs to ensure complete readiness. · Handle guest feedback and service recovery with professionalism, discretion and immediate follow-up. · Maintain control of operating equipment, furniture, linen, collateral, menus, displays and event presentation...
- ...Culinary and Beverage leadership to maintain quality, timing, presentation and concept integrity. Monitor guest feedback and support immediate service recovery with ownership, discretion and professionalism. Support budget discipline, forecasting, productivity, cost...
- ...and activities to maximize guest participation. Health, Safety & Compliance Ensure guest safety during all activities and immediately report incidents or hazards. Follow resort health and safety procedures at all times. Maintain hygiene and cleanliness standards...
- ...Ensure compliance with health, safety, and environmental standards. Report any maintenance issues, damages, or safety hazards immediately to the appropriate department. Operational Support: Assist with special cleaning projects, deep cleaning, and event-related...
- ...Coordinate special cleaning or setup requirements for VIP movements, events, and functions. Support service recovery efforts through immediate corrective action and follow-up. Team Leadership & Development: Lead, coach, and motivate Public Area Attendants to uphold...
- ...such as: Fire incidents Power failure / blackout Flooding / water leakage HVAC breakdown affecting guest areas Be available on-call beyond working hours for urgent engineering issues. Ensure proper functioning of: Fire alarm systems Emergency...
- ...protection, safeguarding, and emergency procedures at all times. Maintain accurate registration and sign-in/sign-out procedures. Immediately report accidents, incidents, or guest concerns to management. Ensure all activities comply with resort health and safety...
- ...destination photography policies, security restrictions, privacy regulations, and protected-zone requirements, escalating violations immediately to destination and corporate teams. AGENCY MANAGEMENT & PARTNERSHIP DEVELOPMENT • Manage external PR agencies supporting...
- ...accurate entry of market segmentation, source codes, and reservation data for reporting and analysis. Manage room inventory and availability using Opera Cloud and related reservation systems. Conduct regular audits of reservation data to ensure accuracy,...
- ...check garments for any existing damage, stains, or items left in pockets (e.g., jewelry, cash) and report these to a supervisor immediately before processing. Adherence to Brand Standards : Ensure all Raffles and LQA standards are strictly followed during the pick...
- ...Welcome" : Greet guests warmly at the arrival hall with a personalized signboard. In line with brand standards, use the guest's name immediately (e.g., "Mr. [Name], welcome to [City], I hope you had a pleasant flight"). Logistics Management : Coordinate with the Chief...
- ...productivity, and efficiency. Ability to work in a fast-paced team environment and independently with strong work ethics; must be available for on-call needs for shipping and receiving. Report damages and discrepancies promptly. Qualifications Education &...
- ...hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices. Assist in maintaining system availability, performance, and security across all hotel departments. Provide technical support and troubleshooting for hardware, software...