Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a professional and decisive Floor Supervisor to join our operations team in Madinah, Saudi Arabia. In this role, you will oversee daily floor operations, manage team performance, and ensure the highest standards of quality and safety. The ideal candidate will demonstrate strong leadership capabilities, exceptional organizational skills, and the ability to make sound decisions in a fast-paced environment.

Supervise and coordinate floor operations, ensuring all activities run smoothly and efficiently
Manage and motivate team members, providing guidance, feedback, and performance reviews
Monitor work quality and compliance with company standards, policies, and procedures
Create and manage staff schedules to optimize productivity and coverage
Enforce safety protocols and maintain a secure working environment
Identify operational issues and implement effective solutions promptly
Communicate with upper management regarding floor performance, challenges, and achievements
Train and develop team members to enhance their skills and career growth
Conduct regular inspections and maintain accurate documentation and records
Address employee concerns and resolve conflicts professionally and fairly

Qualifications

Saudi national (required)
Minimum 3 years of supervisory or team management experience
Strong organizational and time management skills
Excellent interpersonal and communication abilities
Proven decision-making and problem-solving capabilities
Knowledge of operational procedures and quality standards
Ability to work in a dynamic, fast-paced environment
Proficiency in using relevant operational software and systems
Understanding of safety regulations and compliance requirements
Preferred: Experience in a manufacturing, logistics, or warehouse environment
Preferred: Familiarity with local Saudi labor regulations and workplace standards

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Floor Supervisor (Saudi Only)