Company Description

Raffles & Fairmont Red Sea , positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

Reporting to the Outlet Manager, you will be responsible for, but not limited to:

Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
Restaurant reservation procedures
Daily house count, arrivals, departures, VIP’s
Scheduled in-house group activities, locations and times
All department policies / service procedures

Answer telephone within 3 rings, using correct salutations and telephone etiquette.
Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
Communicate reservation or cancellation changes to management as they arise throughout the shift.
Monitor the preparation of own assignments, ensuring compliance to departmental standards.
Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
Ensure that the hostess stand is cleaned and organized.
Review the Reservation book, pre-assign designated tables and follow up on all special requests.
Greet the guests at the entrance of the restaurant.
Seat Guest accordingly to floor plan / being fair to each waiter.
Show guests their table which has been designated to them
Ensure that the guests are pleased with their table.
Present the open menu to the guest.
Ensure that the tables are set to the best service of the guest.
Anticipate heavy business times and organize procedures to handle waiting lines.
Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
Maintain positive guest relations at all times.
Be familiar with hotel services / activities to respond to guest inquiries accurately.
Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
Promote a cooperative working climate, maximizing productivity and quality.
Do table visits systematically at each meal period to ensure guest satisfaction.
Promote F&B Outlets to each customer in down time.
Successful completion of the training process.
To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
To assist in Menu printing.
To be entirely flexible and adapt to rotate within the different outlets of the F&B Service.
To carry out any other reasonable duties as assigned by the Outlet Supervisor / Assistant / Manager.

Qualifications

Proven experience as a Host/Hostess or in a similar front-of-house hospitality role (1-2 years preferred)
Excellent communication and interpersonal skills with a customer-focused mindset
Strong organizational and time management abilities with the capacity to multitask effectively
Proficiency with reservation and point-of-sale systems
Ability to remain calm, professional, and solution-oriented in high-pressure environments with strong attention to detail
Fluency in English; Arabic language skills and cultural awareness are a plus
Professional appearance and demeanor consistent with luxury hospitality standards
Flexibility to work varied shifts, including evenings, weekends, and holidays as required

Host / Hostess (Saudi Nationality), Raffles The Red Sea