Company Description

Raffles & Fairmont the Red Sea , positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

THE POSITION

To assist the Cluster People & Culture Director in the smooth running of the P&C function within the hotel, ensuring best practices are followed at all times. To oversee and support the P&C team and accommodation team on their day-to-day tasks.

Key Roles & Responsibilities

Ensure that all Managers and colleagues follow the correct P&C procedures, and that proper documentation is received
Conduct exit interviews for colleagues at levels 1 – 7b
Assist in dealing with all colleagues related queries at all levels
Ensure that annual and probation period appraisals are completed on time
Give advice on all disciplinary and grievance issues
Handles the monthly P&L for payroll and P&C Expenses, review discrepancies and prepare monthly reports in preparation of the BRM
Monitor and follow up on vacations days/days off with HODs
To oversee the operation of both cafeterias within the hotel, with the assistance of the Housing Manager
Responsible for the performance management of the P&C team
When needed, assist in all recruitment related activities from interviews to onboarding to managing budgets
Responsible for sending DOF / ADOF the monthly manning forecast 20th of every month
Responsible for sending DP&C the monthly visa forecast (3 months ahead) for the P&C expense report latest 18th of every month.
Ensures all JDs, org chart, forms are up to date
Ensures all BOH areas are up to date, clean, maintained etc. responsible for heading the weekly walk through with P&C coordinator and Accommodation Supervisor
Oversee the Heartist Committee meeting (Colleague, Food, Accommodation related) on a monthly basis and all issues relating to it
Assist in the completion of all monthly reports for the Brand Office
Analyse and complete P&C monthly reports such as P&C Statistics, Turnover, Exit Interview reports
Oversee accommodation weekly spot-checks
Run the Welfare Committee
Attend departmental communication meetings
Counsel and advise colleagues
Be the accessible and approachable “first point of contact” for any colleague seeking guidance, support, or clarification
Demonstrate strong emotional intelligence and handle sensitive conversations with empathy, discretion, and respect
Provide guidance to HODs and supervisors on handling colleague relations issues professionally and legally

Qualifications

Excellent written and verbal communication skills
Understanding and ability to work in a multicultural environment
Ability to help lead and manage a team
Foster positive working relationships with colleagues at all levels
Must be confidential in all People & Culture matters
Ability to handle a number of projects at one time
Must be computer literate in Microsoft Office applications
Degree in Business Administration majoring in People & Culture
Minimum 5 years experience in a P&C Management position ideally within a 5-star hotel

Additional Information

Understanding of Ultra-Luxury guest expectations and brand alignment.
experience in project coordination, scheduling, and document control during pre-Opening stages.
Experience in pre-Opening is a must.
A proactive, anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with Luxury standards.

People & Culture Manager - Fairmont The Red Sea