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- ...hospitality environment, the Duty Engineer represents the frontline of technical excellence, ensuring that every guest-facing and back-of-house system performs flawlessly at all times. This role transcends routine maintenance, requiring agility, precision, and a service-...
- ...leadership role within a luxury hotel or resort. Strong background in Concierge operations, guest service delivery, and Front of House coordination. Experience managing bell service, transportation, and guest movement is highly preferred. Strong destination knowledge...
- ...department. QUALIFICATIONS & EXPERIENCE · Minimum 5-7 years of experience in Butler operations, luxury guest services, or Front of House operations, with at least 2- 3 years in a leadership role. · Previous experience in a luxury or ultra-luxury resort, hotel, or...
- ...visibility OVERVIEW At Rosewood Red Sea, the Director of Front Services is responsible for leading the resort’s Front of House operation and shaping a seamless, personalized, and refined guest journey from arrival to departure. This role is central to...
- ...Job Description Key Responsibilities Guest Arrival & Departure Excellence: Oversee all guest arrival, departure, and in-house movement experiences, ensuring warmth, efficiency, and elegance. Ensure guests are greeted promptly and courteously, with proper...
- ...service standards. Support team members with food running, table service, and station refills. Act as a link between Front of House and Back of House to ensure smooth service flow. Follow opening and closing checklists to ensure seamless operations. Maintain...
- ...standards. Guest Experience Maintain a guest-focused approach, ensuring prompt and high-quality service. Collaborate with front-of-house teams to enhance overall dining experiences. Handle special requests and dietary requirements with attention to detail....
- ...Supervision & Quality Assurance: Supervise daily housekeeping operations, including guest rooms, suites, public areas, and back-of-house areas. Conduct thorough inspections of rooms and public areas to ensure adherence to Raffles cleanliness, presentation, and brand...
- ...package. Review and balance rebates, paid outs and miscellaneous charges to the PMS. Ensure all miscellaneous/allowance/paid/house charges are approved and complete with adequate explanations Review F&B voids to verify authorization and adequate back up information...
- ...portion control to optimize profitability without compromising quality Coordinate effectively with kitchen, housekeeping, and front-of-house teams to deliver exceptional guest experiences Analyze guest feedback and implement improvements to enhance service quality and...
- ...delivering quality work · Attend meetings required by Cluster Director of F&B and Cluster Executive Chef to take minute · Handling in-house printing menus inserts and any in-house printing F&B collaterals · To assist F&B operations when is required by Cluster Director...
- ...quality local ingredients and build strong relationships with suppliers to ensure freshness and sustainability. Partner with Front of House leaders to enhance service delivery by training colleagues on menu knowledge and culinary storytelling. Personally engage with...
- ...with health, safety, and sanitation regulations, conducting regular inspections and audits Coordinate seamlessly between front-of-house and kitchen operations to optimize workflow and service efficiency Address guest concerns and complaints professionally and...
- ...Job Description Reporting to the Front Office Manager. Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services Responds to inquiries regarding hotel information and guest concerns....
- ..., and notable interactions to enhance future stays. Guest Experience Management: Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay. Handle guest feedback, requests, and concerns with empathy,...
- ...Assist in conducting performance evaluations and identifying training needs. VIP & Special Handling: Oversee VIP arrival, in-house, and departure arrangements, ensuring all preferences and amenities are delivered accurately. Coordinate closely with Concierge,...
- ...targets, and all related government requirements. Establish People & Culture policies, systems, and employee services including housing and welfare. Design and implement the pre-opening learning and development plan, embedding brand culture and service excellence....