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- ...exceptional quality, operational efficiency, and compliance with Rosewood, Forbes, LQA, and resort standards.This role plays a key part in maintaining the resort’s luxury presentation standards by ensuring the timely and efficient handling of guest laundry, uniforms, linens, and...
- ...overnight operation, serving as Manager on Duty and ensuring that guest service, safety, security, and operational standards are maintained throughout the night. This role oversees the overnight Front Office operation, including Reception, Concierge, guest arrivals...
- ...interaction reflects Rosewood’s luxury standards. The Guest Relations Manager will lead the team in anticipating guest needs, maintaining accurate guest preferences and profiles, and coordinating closely with operational departments to deliver refined, thoughtful, and...
- ...Oversee Front Desk supervisors, agents, and night team performance to ensure service consistency and operational discipline. · Maintain a visible presence during peak arrival and departure periods to support guest flow and service delivery. · Review daily arrivals...
- ...space or enter keys to toggle section visibility OVERVIEW The Plumber at Rosewood Red Sea plays a vital role in maintaining the seamless operation, hygiene, and integrity of all water supply, drainage, and sanitation systems across the ultra-luxury resort...
- ...disciplined and safety-driven engineering environment. JOB RESPONSIBILITIES 1.Electrical Systems Operation & Maintenance Maintain and troubleshoot: MDB, SMDB, DB panels, wiring systems, lighting, and power distribution Ensure uninterrupted power supply...
- ...optimal climate control across guest rooms, villas, and public areas. This role combines technical precision with responsiveness, maintaining HVAC systems that deliver consistent comfort aligned with luxury hospitality standards and upholding Rosewood’s A Sense of Place...
- .... This role goes beyond managing receivables; it’s about balancing risk with opportunity, applying sharp financial judgment, and maintaining the integrity of every transaction. With a strategic mindset and a refined approach, you will safeguard the hotel’s financial health...
- ...ensuring exceptional service standards. Build strong rapport with guests and encourage participation in daily programs and events. Maintain awareness of guest preferences to personalize experiences whenever possible. Entertainment & Activities Organize and conduct...
- ...between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys. Guest Profile Management : Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural...
- ...reservation systems. Conduct regular audits of reservation data to ensure accuracy, completeness, and compliance with standards. Maintain confidentiality and data security when handling guest information and payment details. Communicate effectively with the...
- ...quality Ensure all purchasing activities comply with internal policies, brand standards, and local regulatory requirements Maintain accurate purchasing records, including purchase orders, contracts, and supplier documentation Drive process improvements through...
- ...valuation, accruals, reconciliations, and financial reporting Identify inefficiencies, wastage, and cost-saving opportunities while maintaining brand standards and guest experience Drive awareness of cost control practices across departments, promoting accountability...
- ...briefings to communicate priorities, VIP movements, and quality expectations. Provide on-the-job training and continuous feedback to maintain high performance standards. Assist in performance evaluations, scheduling, and attendance monitoring. Coordination &...
- ...Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication. Standards & Compliance: Maintain hygiene, safety, and service standards in line with Raffles and Accor policies. Sustainability: Integrate the resort's...
- ...with the loading and unloading of luggage or personal items with the utmost care and professionalism. Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs. Sustainability:...
- ...and expectations to exceed satisfaction. Present menus proactively and provide detailed explanations of dishes and beverages. Maintain strong product knowledge, including menu items, daily specials, and beverage offerings. Handle guest feedback professionally...
- ...approved protocols. Ensure treatment rooms are prepared, sanitized, and set up to the highest standards prior to each service. Maintain proper handling, storage, and usage of spa products, linens, and equipment. Ensure all equipment is clean, safe, and...
- ...of food quality, and lead a team committed to excellence, creativity, and consistency. The Sous Chef plays a critical role in maintaining operational efficiency, controlling costs, and fostering a positive and high-performing kitchen environment in line with Raffles’...
- ...resort destination. Coordinate and support all sales team activities, including client meetings, presentations, and events Maintain and update customer relationship management (CRM) systems with accurate client information and sales data Process client inquiries...
- ...attractions. Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution. Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize every interaction....
- ...to the "Top 5 Service Excellence" standards: Look at me, Smile at me, Talk to me, Listen to me, and Thank me . Compliance : Maintain full awareness of LQA (Leading Quality Assurance)and Forbes Travel Guide standards to ensure world-class luxury benchmarks are met...
- ...Hospitality/Business Administration is preferred. Core Attributes : Impeccable grooming, high attention to detail, and the ability to maintain a calm, gracious presence under pressure in a fast-paced environment. Additional Information Understanding of Ultra-Luxury...
- ...storage, and control of cleaning equipment, chemicals, and supplies. Guest Experience & Service Excellence: Ensure public areas maintain a calm, elegant, and welcoming atmosphere at all times. Handle guest concerns related to cleanliness or public area...
- ...most discerning travelers. Job Description Key Responsibilities Public Area Cleanliness & Presentation: Clean and maintain all public areas, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, and other guest-...
- ...areas and monitor security control of key for such areas · Ensure proper issuance for F&B items from the Store · Establish and maintain a cost allocation transfer system for F&B and accurately post all inter department transfer between the cost centers · Co-...
- ...welcoming, and inclusive environment within the Kids Club. Ensure all children feel engaged, safe, and valued during activities. Maintain luxury hospitality standards and uphold the Raffles brand image. Build positive relationships with families and encourage...
- ...all interactions align with the "Raffles Brand Personality"—charming, graceful, thoughtful, and welcoming. Guest Intelligence : Maintain and update exhaustive guest profiles, noting specific "quirks" and preferences to ensure a seamless "elite relay" between shifts....
- ...briefings and meticulous inspections to ensure consistency in food quality, service rituals, cleanliness, and attention to detail. Maintain strict control of inventory, sourcing, and cost management, ensuring the use of authentic ingredients while optimizing efficiency...
- ...As the Credit Manager, you will play a crucial role in managing the hotel's credit operations, ensuring financial stability, and maintaining positive relationships with our esteemed clientele. Develop and implement credit policies and procedures to minimize financial...