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- ...exceptional quality, operational efficiency, and compliance with Rosewood, Forbes, LQA, and resort standards.This role plays a key part in maintaining the resort’s luxury presentation standards by ensuring the timely and efficient handling of guest laundry, uniforms, linens, and...
- ...not limited to: Prepare and serve a variety of non-alcoholic beverages according to established recipes and guest preferences Maintain a clean, organized, and well-stocked bar station, ensuring all equipment and glassware are properly maintained Provide...
- ...Responsibilities Manage day-to-day operations of all associate housing facilities. Ensure accommodation assignments are maintained in accordance with company policies. Oversee room allocations, room changes, check-ins, and check-outs. Maintain accurate accommodation...
- ...the primary point of contact for VIP, repeat, and high-profile guests, ensuring personalized recognition and tailored service. Maintain extensive knowledge of SLS The Red Sea facilities, services, dining venues, wellness offerings, and destination experiences. Build...
- ...quality Ensure all purchasing activities comply with internal policies, brand standards, and local regulatory requirements Maintain accurate purchasing records, including purchase orders, contracts, and supplier documentation Drive process improvements through...
- ...optimal climate control across guest rooms, villas, and public areas. This role combines technical precision with responsiveness, maintaining HVAC systems that deliver consistent comfort aligned with luxury hospitality standards and upholding Rosewood’s A Sense of Place...
- ...methods in a helpful and approachable manner Manage all cash transactions, process payments through point-of-sale systems, and maintain accurate financial records Maintain a clean, organized, and hygienic work station and café environment, adhering to all food safety...
- ...perfectly, such as folding trousers, using light starch, or folding shirts. Equipment Care : Weigh laundry prior to loading and maintain all equipment in a proper state of cleanliness. Operational Support : Attend daily briefings and carry out valet services as...
- ...briefings to communicate priorities, VIP movements, and quality expectations. Provide on-the-job training and continuous feedback to maintain high performance standards. Assist in performance evaluations, scheduling, and attendance monitoring. Coordination &...
- ...discerning travelers. Job Description Key Responsibilities Guest Room Cleanliness & Presentation: Clean, service, and maintain guest rooms and suites in accordance with Raffles standards of luxury, hygiene, and presentation. Ensure beds, linens,...
- ...to the "Top 5 Service Excellence" standards: Look at me, Smile at me, Talk to me, Listen to me, and Thank me . Compliance : Maintain full awareness of LQA (Leading Quality Assurance)and Forbes Travel Guide standards to ensure world-class luxury benchmarks are met...
- ...communicate arrivals, departures, VIP movements, and service priorities. Ensure appropriate staffing levels and duty allocations are maintained at all times. Provide on-the-job training, performance feedback, and support to develop team excellence. Operational...
- ...(reading, writing, and oral proficiency) to handle guest queries professionally. Professionalism : Must be well-presented and maintain impeccable grooming and hygiene standards at all times. Key Traits : High attention to detail, strong interpersonal skills, and...
- ...all interactions align with the "Raffles Brand Personality"—charming, graceful, thoughtful, and welcoming. Guest Intelligence : Maintain and update exhaustive guest profiles, noting specific "quirks" and preferences to ensure a seamless "elite relay" between shifts....
- ...and memorable luxury experience. It also involves coordinating with different hotel departments to enhance guest satisfaction and maintain high service standards. KEY RESPONSIBILITIES Welcome and engage with guests in a warm, professional, and personalized manner...
- ...appropriate systems. ~ Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for. ~ Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs...
- ...between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys. Guest Profile Management : Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural...
- ...bar staff, including scheduling, training, performance management, and professional development to ensure a high-performing team Maintain strict inventory control, monitor beverage stock levels, and manage ordering to optimize costs while ensuring product availability...
- ...approved protocols. Ensure treatment rooms are prepared, sanitized, and set up to the highest standards prior to each service. Maintain proper handling, storage, and usage of spa products, linens, and equipment. Ensure all equipment is clean, safe, and...
- ...and beverage, and other departments Lead, motivate, and manage the duty management team and coordinate with department heads to maintain service excellence Handle guest relations and resolve complaints or concerns with professionalism and efficiency, ensuring...
- ...Hospitality/Business Administration is preferred. Core Attributes : Impeccable grooming, high attention to detail, and the ability to maintain a calm, gracious presence under pressure in a fast-paced environment. Additional Information Understanding of Ultra-...
- ...world’s most discerning travelers. Job Description Key Responsibilities Public Area Cleanliness & Presentation: Clean and maintain all public areas, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, and other guest-...
- ...Saudi Arabia. In this pivotal leadership role, you will be responsible for delivering world-class residential experiences while maintaining the highest standards of service excellence that define the Raffles brand. You will drive operational efficiency, foster a culture...
- ...storage, and control of cleaning equipment, chemicals, and supplies. Guest Experience & Service Excellence: Ensure public areas maintain a calm, elegant, and welcoming atmosphere at all times. Handle guest concerns related to cleanliness or public area...
- ...lines. Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day. Maintain positive guest relations at all times. Be familiar with hotel services / activities to respond to guest inquiries accurately....
- ...across our luxury hospitality properties, driving operational excellence, cost optimization, and vendor relationship management while maintaining the exceptional standards our brands are known for worldwide. Develop and execute comprehensive purchasing strategies and...
- ...Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication. Standards & Compliance: Maintain hygiene, safety, and service standards in line with Raffles and Accor policies. Sustainability: Integrate the resort's...
- ...with the loading and unloading of luggage or personal items with the utmost care and professionalism. Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs. Sustainability:...
- ...of food quality, and lead a team committed to excellence, creativity, and consistency. The Sous Chef plays a critical role in maintaining operational efficiency, controlling costs, and fostering a positive and high-performing kitchen environment in line with Fairmont...
- ...and expectations to exceed satisfaction. Present menus proactively and provide detailed explanations of dishes and beverages. Maintain strong product knowledge, including menu items, daily specials, and beverage offerings. Handle guest feedback professionally...