Provide strategic direction, accountability & vision for designated Injazat clients—planning budgets, managing projects, setting goals, identifying additional business opportunities, and ensuring exceptional client satisfaction.

Experience

6+ years of experience in a client servicing or partner relationship role

Job Responsibilities

Day to Day Operations
- Manage all aspects of client business, providing exceptional client service, while maximizing profitability by identifying opportunities to upsell and cross-sell Nesma Injazat’s range of Digital Transformation solutions.
- Recommend budgets, and monitor financial performance versus the budget so that the business is aware of forecasted revenues.
- Maximize penetration of Nesma Injazat’s solutions and product offerings among large existing clients, as well as new prospects.
- Design short and long‑term growth strategies, as well as prepare execution plans to achieve & surpass targets.
- Build and sustain long‑term client relationships by understanding their business needs, strategies and vision, and recommending relevant digital transformation solutions.
- Serve as the key point of contact for key accounts and customer stakeholders.
- Bring consulting skills and capabilities to the table by advising internal resources on pre‑sale, sale, and delivery strategies & tactics.
- Assist vertical leads in identifying clients and departments that require change management to adapt to new technologies.
- Ensure adherence to expected performance levels and proactively identify new requirements for all key clients.
- Manage account profitability and monitor performance targets by proactively identifying new opportunities for growth.
- Support key clients in their Digital Transformation journey by becoming their trusted partner.
- Monitor customer NPS, generate customer insights and develop strategies to promote customer advocacy.
- Win and close key Digital Transformation projects within each designated account, while achieving significant overall growth across the client portfolio.
Budgets and Plans
- Contribute to budget planning and monitor financial performance so that the business is aware of cost and revenue forecasts, areas of underperformance, and opportunities for improvement.
Strategy / Tactical
- Be involved in short‑and long‑range growth strategies, preparing execution plans to achieve targets.
Operational Excellence
- Monitor and apply market research, as well as industry best practices and emerging trends that can be applied to Injazat.
People Development
- Provide coaching to team members and peers to drive knowledge and understanding of the value of collaboration.
- Track individual KPIs to ensure optimum output and delivery efficacy.
Continuous Improvement
- Motivate one’s team and identify opportunities to take part in change initiatives, programs & projects that reflect international best practices and changes in the competitive environment.
Policies, Processes & Procedures
- Recommend improvements and contribute to the implementation of procedures & controls so that all relevant procedural requirements are fulfilled while delivering the highest quality of service to customers.
MIS & Reports
- Prepare MIS statements and reports to meet the department’s and Injazat’s requirements, policies and standards.
Related Assignments
- Perform other related duties or assignments as directed.

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