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- ...world’s most discerning travelers. Job Description Raffles The Red Sea is seeking a detail-oriented and decisive Assistant Security Manager to join our security team in Umluj, Saudi Arabia. In this role, you will support the Security Manager in maintaining a safe...
- ...haven for the world’s most discerning travelers. Job Description We are seeking a highly skilled and professional Cluster Security Manager to oversee security operations for our prestigious Raffles & Fairmont properties in Umluj, Saudi Arabia. In this...
- ...with views of the Red Sea and the mangroves, and a Spa. Job Description Shift Supervision & Post Control • Lead assigned Security colleagues during the shift, ensuring correct deployment, punctuality, grooming, equipment readiness, and clear pre- and post-shift...
- ...storage, delivery, and collection, ensuring all items are handled securely, accurately, and efficiently. Ensure proper luggage tagging,... ...with transportation arrangements, including airport transfers, private transfers, and other guest mobility requirements. Coordinate...
- ...comprehensive suite orientations. Bespoke Experience Curation : Design "wow moments" and sensory journeys, such as organizing private heritage walks, securing impossible-to-get restaurant reservations, or coordinating high-profile celebrations like anniversaries. Master...
- ...Service, Guest Relations, Front Office, Concierge, or a similar guest-facing role. Previous experience in a luxury resort, villa, private residence, or high-end hospitality environment is preferred. Strong guest relations skills with the ability to anticipate needs...
- ...and service providers to support seamless guest arrangements. Arrange and confirm transportation, including airport transfers, private drivers, taxis, and other guest mobility requirements. Coordinate closely with Bell Desk and Valet teams to ensure smooth and seamless...
- ...professionally to guest feedback, requests, and concerns. Coordinate bespoke wellness experiences, including VIP arrangements, private sessions, and special occasions. Support service recovery efforts through immediate corrective actions and follow-through. Team...
- ...Food & Beverage Coordination: Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation. Experience Curation: Anticipate guest preferences to curate "sensory journeys" and...
- ...Maintain a polished, professional, and welcoming appearance in line with SLS grooming and service standards. Follow hotel safety, security, and operational procedures at all times. Qualifications Previous experience in a hotel, resort, or hospitality...
- ...and guest recognition programs aligned with Rosewood expectations. Collaborate with Front Office, Housekeeping, Food & Beverage, Security, and other departments to ensure seamless guest experiences. Manage VIP arrivals, special requests, guest concerns, and service...
- ...presentation, and overall service standards throughout the night. Serve as the overnight emergency response lead and coordinate with Security, Engineering, and other relevant teams when incidents occur. Ensure compliance with hotel safety, security, health, hygiene,...
- ...consistent adherence to SOPs, SLS brand standards, and service guidelines. Coordinate closely with Housekeeping, Engineering, Security, and other departments to resolve operational and guest-related matters efficiently. Monitor room status, Out of Order rooms, and...
- ...ensuring accuracy, cultural fluency, and brand alignment. • Proactively pitch stories, arrange interviews, manage requests, and secure high-quality earned placements. • Develop and maintain detailed media lists, relationship maps, and journalist preference profiles...
- ...Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive. Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards. Adhere to all Raffles and Accor...
- ...efficiently to emergency communications and follow established hotel emergency procedures. Maintain strict confidentiality and security when handling guest information and sensitive operational matters. Accurately record guest messages, requests, service notes, and...
- ...hospitality standards Oversee all operational departments, including front office, housekeeping, food and beverage, maintenance, and security, ensuring seamless coordination and efficiency Manage operating budgets, monitor financial performance, and analyze key...
- ...team in the following departments only: Food & Beverage Kitchen (Culinary) Front Office Guest Relations Engineering Security Sales and Marketing Revenue and Reservations Talent and Culture Finance Housekeeping and Laundry This...
- ...Monitor and manage room assignments, reservations, and occupancy to optimize revenue Ensure compliance with hotel policies, security protocols, and confidentiality standards Train front office team members on customer service excellence, hotel systems, and operational...
- ...Coordination & Operations: Liaise closely with internal departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences. Build and maintain strong relationships with external partners, luxury vendors, and service...
- ...Assist other recreation operations when required. Team Collaboration Work closely with Recreation, Front Office, Housekeeping, Security, and Food & Beverage teams to ensure seamless guest experiences. Participate in departmental meetings and training sessions....
- ...local attractions, dining, and activities in the Umluj area Process payments and handle financial transactions accurately and securely Communicate effectively with guests via phone, email, and in-person interactions in a friendly and empathetic manner Coordinate...
- ...Ensure common areas, luggage storage areas, and service corridors remain clean, organized, and safe Follow all hotel safety, security, and operational procedures Handle guest interactions with courtesy and discretion, maintaining confidentiality Qualifications...
- ...monitoring. Coordination & Communication: Liaise closely with Front Office, Guest Relations, Food & Beverage, Engineering, and Security to ensure seamless public area operations. Report maintenance issues, damages, and safety concerns promptly. Ensure accurate...
- ...Responsible for linking all facets of service, cuisine and entertainment ~Assume the responsibility of daily operations ~Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the F&B Manager. ~...
- ...Safety Communication: Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations. Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure. Maintain...
- ...Raffles brand, heritage, and service philosophy. Ensure confidentiality, discretion, and compliance with hotel policies, safety, and security procedures. Qualifications Qualifications & Experience: Minimum 3–5 years of experience in Guest Relations, Front Office,...