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- ...Description The Barista is responsible for delivering an exceptional guest experience through the preparation and service of high-quality non-alcoholic beverages. This role focuses on consistency, presentation, service excellence, and operational standards while...
- ...service standards, menu knowledge, guest interaction, and compliance protocols. Additional Information # Participate in the Quality improvement process # Maintain a close relationship with other department Managers/heads. # Work closely with the...
- ...experience that is bold, playful, and personal. Reporting to the F&B Supervisor, this position is responsible for providing attentive, high-quality food and beverage service while supporting the overall operation of the outlet. The Waiter/Server ensures smooth day-to-day service...
- ...attend to VIP guests and handle special requests Manage butler schedules, assignments, and workload distribution Conduct regular quality checks and audits to maintain service standards Handle guest feedback and complaints promptly and professionally Manage...
- ...accordance with hotel procedures. Operational Responsibilities: Complete assigned workload efficiently while maintaining consistent quality standards. Ensure housekeeping trolleys, storage areas, and pantries are clean, organized, and well-stocked. Participate in...
- ...Working closely with the Restaurant / Outlet Manager or GM, you’ll ensure that the venue runs to the highest standards of service, quality, and brand integrity. With a hands-on approach, you’ll manage the floor, motivate the team, and serve as a critical link between service...
- ...integrated family-friendly experiences and promotions Conduct regular staff training sessions to enhance skills and maintain high-quality service standards Monitor and evaluate the effectiveness of programs, making improvements as necessary Ensure the Kids Club...
- ...curated haven for the world’s most discerning travelers. Job Description Key Responsibilities Operational Supervision & Quality Assurance: Supervise daily housekeeping operations, including guest rooms, suites, public areas, and back-of-house areas....
- ...curated haven for the world’s most discerning travelers. Job Description Key Responsibilities Operational Supervision & Quality Assurance: Supervise daily public area housekeeping operations, including lobbies, lounges, corridors, elevators, restrooms,...
- ...Description Manage daily operations of all resort beverage venues, ensuring excellence in service, presentation, and product quality. Develop and maintain unique, luxury beverage menus focused on premium non-alcoholic cocktails, wellness elixirs, teas, coffees,...
- ...inbox professionally and timely. ~ Perform regular checks on registration cards, guest buckets, and ensure compliance with Data Quality Standards. ~ Monitor float accuracy, process currency exchanges, paid-outs, and follow cash handling procedures. ~ Close...
- ...of hygiene Develop and implement strategies to enhance guest satisfaction and increase spa revenue Monitor and maintain the quality of spa treatments and services Manage inventory levels and coordinate with suppliers for product replenishment Handle guest inquiries...
- ...protocols, and preventive maintenance coordination. Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality. 3. Guest Experience & Personalization Design and implement unique wellness experiences that reflect the local culture and the...
- ...banqueting. Ensure smooth coordination between kitchen, service, and support departments. Maintain high standards of service quality, hygiene, and guest satisfaction in accordance with Raffles and Accor policies. Analyze performance metrics to maximize profitability...
- ...issues, supply shortages, or unusual guest behavior to the Supervisor promptly. Additional Information # Participate in the Quality improvement process # Maintain a close relationship with other department Managers/heads. # Work closely with the...
- ...Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries Train and motivate staff to deliver high-quality customer service Manage guest complaints and resolve issues promptly and professionally Coordinate with other departments to...
- ...information and guest concerns. Supervises the daily operations of the Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. Oversees all day-to-day operations of Front Desk and Bell/...