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- ...Mystery Guest feedback reports, SOP Manuals and Sense of Engagement Survey; to develop annual and monthly training plans based on these... ...multiple priorities and deadlines. Proficient in learning management systems, e-learning platforms, and data analysis tools....
- ...effectively. Lead all employee engagement initiatives, including surveys, recognition programs, and communication forums. Ensure... ...Analyze People & Culture metrics to identify trends and make data-driven decisions that improve efficiency and effectiveness. Collaborate...
- ...community engagement. Deploy dashboards and insights for demand forecasting, utilization, guest feedback, and campaign ROI; translate data into action. Collaborate closely with Rooms, Culinary, Recreation, Engineering, Finance, and T&C/HR to deliver seamless guest...
- ...provide actionable recommendations to key stakeholders on property. Support each property in identifying and communicating stories and data effectively and with authenticity. This will include: Supporting the communication of impact initiatives with external audiences...
- ...cloud-based infrastructure and automation initiatives to modernize operations and enhance guest experience. Oversee cybersecurity, data protection, and compliance (e.g. GDPR, CCPA) across all systems. Ensure PMS and guest-facing technologies support personalization...
- ...Ensure compliance with health, safety, and hygiene regulations and company policies Analyze guest feedback and menu performance data to identify opportunities for improvement and innovation Address guest concerns and complaints with professionalism and decisiveness...
- ...satisfaction Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations Analyze sales data and beverage trends to optimize menu offerings and increase profitability Collaborate with other departments to support hotel...
- ...cuisine offerings Handle customer concerns and complaints with empathy and professionalism, resolving issues promptly Analyze sales data and performance metrics to identify opportunities for improvement and growth Plan and coordinate special events, promotions, and...
- ...maintain food safety and hygiene standards in compliance with local regulations and company policies Analyze guest feedback and sales data to continuously improve the in-room dining experience Coordinate with other departments to ensure seamless communication and...
- ...responsible for driving brand awareness, engagement, and digital performance through compelling content, influencer partnerships, and data-driven digital campaigns. Working closely with the Cluster Director of Communications and the Cluster Director of Sales &...
- ...required; Arabic proficiency is an advantage. ~ Competencies Attention to Detail: Meticulous and highly accurate in numerical data and report preparation. Time Management: Proven ability to meet stringent deadlines in a high-pressure environment. Integrity:...
- ...Manage sustainability-related projects, ensuring timely completion and adherence to budgets Analyze sustainability performance data and prepare reports for management and external stakeholders Stay current with environmental regulations and sustainability trends...
- ...manage multiple initiatives simultaneously ~ Strong analytical skills with experience in marketing analytics, performance metrics, and data-driven decision-making ~ Exceptional written and verbal communication skills in English; Arabic language proficiency is highly...
- ...BOOKING-RELATED ISSUES OR ESCALATE WHEN NECESSARY. JOB SPECIFICATIONS • MAINTAIN CONFIDENTIALITY OF GUEST INFORMATION IN LINE WITH DATA PRIVACY STANDARDS. COORDINATION & COMPLIANCE • LIAISE WITH SALES, REVENUE, AND FRONT OFFICE TEAMS FOR GROUP BOOKINGS OR...
- ...ABILITIES • EXCEPTIONAL COMMUNICATION SKILLS, BOTH VERBAL AND WRITTEN • STRONG ANALYTICAL SKILLS WITH THE ABILITY TO INTERPRET DATA AND GENERATE ACTIONABLE INSIGHTS • PROFICIENT IN TIME MANAGEMENT AND PRIORITIZING TASKS IN A FAST-PACED ENVIRONMENT • BACHELOR...
- ...confidentiality regarding guest information and sensitive situations. Ensure compliance with hotel policies, safety procedures, and data protection requirements. Participate in service culture training and continuous development programs. Qualifications...
- ...with uniform standards and grooming policies. Assist with administrative tasks such as preparing contracts, maintaining HR systems, data entry, and generating workforce reports. Oversee internal T&C logistics including office supply management, key distribution, and...
- ...Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job. Maintain efficient administration within the department preparing and submitting...
InterContinental Hotels Group
Umluj4 days ago
