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- ...repeat guests, and special occasions throughout the guest journey. Act as the primary escalation point for guest concerns, ensuring swift, elegant, and effective resolution. Conduct service recovery with empathy, discretion, and authority to restore guest confidence...
- ...· Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows · Liaise with Concierge to ensure swift baggage dispatch and collection · Follow up on late cancellations and no shows and charge when appropriate · Inform the receptionist...