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- ...turn-down services, and bespoke in-room arrangements for VIPs and special occasions. Support service recovery efforts by ensuring swift corrective action and follow-up. Team Leadership & Development: Lead, coach, and motivate housekeeping attendants and public...
- ...Communicate guest preferences, special requests, and feedback to the Housekeeping Supervisor. Support service recovery efforts by ensuring swift corrective action when required. Standards, Safety & Compliance: Uphold Raffles grooming, hygiene, and professional conduct...
- ...· Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows · Liaise with Concierge to ensure swift baggage dispatch and collection · Follow up on late cancellations and no shows and charge when appropriate · Inform the receptionist...
- ...repeat guests, and special occasions throughout the guest journey. Act as the primary escalation point for guest concerns, ensuring swift, elegant, and effective resolution. Conduct service recovery with empathy, discretion, and authority to restore guest confidence...