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- ...beverage selections and menu offerings to enhance guest satisfaction Process transactions accurately using the Point of Sale (POS) system and handle cash and card payments with precision Monitor and manage bar inventory, including stock levels, ordering supplies,...
- ...and preparation methods in a helpful and approachable manner Manage all cash transactions, process payments through point-of-sale systems, and maintain accurate financial records Maintain a clean, organized, and hygienic work station and café environment, adhering...
- ...modernize operations and enhance guest experience. Oversee cybersecurity, data protection, and compliance (e.g. GDPR, CCPA) across all systems. Ensure PMS and guest-facing technologies support personalization, operational efficiency, and service excellence. Lead...
- ...rules, safety procedures, and speed regulations. Respond quickly to guest transportation requests via radio, phone, or dispatch system. Assist with VIP movements and special guest transportation arrangements. Coordinate closely with Bell Desk, Concierge, Front...
- ...direct-report responsibility, ensuring alignment, accountability, and performance discipline. REPORTING, PROCESS EXCELLENCE & SYSTEMS INTEGRITY • Ensure accurate and timely recording of all sales activities, opportunities, and account updates in Salesforce/Delphi...
- ...Relations, Valet, and Security teams to ensure seamless operations. Monitor and control luggage storage areas, logbooks, and tracking systems to prevent loss or damage. Ensure accurate handling of messages, deliveries, parcels, and guest requests related to Bell...
- ...Laundry to ensure seamless operations. Communicate room status updates accurately and promptly through the property management system. Report maintenance issues, damages, and safety concerns to the relevant departments without delay. Standards, Safety & Compliance...
- ...luxury hospitality (Front Office, Concierge, or Butler service). Technical Skills : Proficiency in Opera Property Management System (PMS)and Microsoft Office is generally required for coordinating tasks and data. Traits : Exceptional eye for detail, the ability...
- ...ensure flawless guest journeys. Guest Profile Management : Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions. Pre-Arrival...
- ...manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up in the appropriate systems. ~ Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for. ~ Maintain effective...
- ...maintaining high service standards and addressing guest concerns promptly and professionally Operate and manage point-of-sale (POS) systems and beverage management software to track sales, inventory, and staff performance Develop and implement beverage menus,...
- ...additional languages is a significant advantage for global clientele. Technical Proficiency : Knowledge of property management systems like Opera PMS and other task delegation platforms. The "Raffles Standard" Personality A successful Senior Butler must embody...
- ...understanding of luxury hospitality standards and guest service principles ~ Familiarity with hotel operations and Property Management Systems (PMS) is an advantage ~ Proficiency in Microsoft Office applications and communication tools ~ Fluency in English; additional...
- ...urgent service timelines. Financial & Administrative Control : Accurately record guest charges in the Opera Property Management System , manage inventory for chemicals and supplies, and assist with departmental performance reports. Safety & Maintenance :...
- ...Effective communication and coordination abilities. Time management and problem-solving skills. Familiarity with housekeeping systems and reporting procedures. Personal Attributes: Polished, professional, and confident presence. Calm, proactive, and...
- ...Proven leadership experience managing diverse teams in a fast-paced hospitality setting Strong knowledge of hotel operations systems, property management software, and hospitality technology platforms Excellent crisis management and problem-solving abilities with...
- ...Collaborate with auditors and provide required documentation to ensure transparency and accuracy Maintain and optimize credit and billing systems (e.g., Opera, Sun Systems, Micros) to ensure data integrity and efficiency Partner with Sales, Events, and Front Office teams to...
- ...service orientation with a demonstrated commitment to exceeding guest expectations Advanced proficiency with property management systems and hospitality technology platforms Strong financial acumen with experience managing significant operational budgets...
- ...organizational and time management abilities with the capacity to multitask effectively Proficiency with reservation and point-of-sale systems Ability to remain calm, professional, and solution-oriented in high-pressure environments with strong attention to detail...
- ...analytical and negotiation skills with demonstrated ability to optimize costs without compromising quality Proficiency with ERP systems, procurement software, and data analysis tools Excellent leadership and team management capabilities with experience building and...
- ...purchasing records, including purchase orders, contracts, and supplier documentation Drive process improvements through procurement systems, automation, and reporting tools Lead and develop the purchasing team, fostering a culture of accountability, agility, and...
- ...Turkish or Middle Eastern cuisine preferred. Strong operational knowledge of fine dining service standards and restaurant management systems. Pre-opening experience is an advantage. Competencies: Strong leadership and team management skills Passion for Turkish...
- ...safety, and emergency procedures, including evacuation protocols. Report hazards and maintenance issues through the appropriate systems. Maintain effective communication with colleagues and management. Attend all briefings, meetings, and training sessions as required...
- ...communication and interpersonal skills in English; multilingual abilities are highly preferred Proficiency with property management systems (PMS) and hospitality technology platforms Comprehensive knowledge of luxury hospitality standards and best practices Strong...
- ...Strong communication and interpersonal skills. Organizational and problem-solving abilities. Familiarity with spa booking systems and operational procedures is an advantage. Personal Attributes: Passion for wellness and delivering exceptional guest experiences...
- ...Customer-focused mindset with a commitment to delivering exceptional guest experiences Proficiency in hospitality management systems and point-of-sale technology Strong organizational and time management skills with the ability to multitask in a fast-paced environment...
- ...with precision and attention to detail. Maintain accurate records of guest interactions and preferences in the property management system. Standards, Etiquette & Brand Representation: Uphold Raffles grooming, etiquette, and presentation standards at all times....
- ...standards Excellent communication and interpersonal skills with a customer-focused approach Proficiency with point-of-sale (POS) systems and restaurant management software Solid understanding of inventory management, cost control, and budget management...
- ...Demonstrated problem-solving abilities and sound decision-making skills under pressure Proficiency with point-of-sale (POS) systems and restaurant management software Exceptional organizational and time management skills with attention to detail Customer-focused...
- ...purchasing functions such as receiving and delivering supplies, maintaining organized storage facilities, and ensuring accurate filing systems for hotel inventory. Additionally, the Purchasing Manager supervises receiving clerks, streamlines shipping and receiving processes...