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- ...all team members follow grooming standards, operational SOPs, and service protocols. ~ Support achievement of revenue and cost targets through upselling, portion control, and smart inventory usage. ~ Monitor cash handling, payment discrepancies, and POS entries...
- ...of balances and documentation. ~ Identify upselling opportunities across rooms, suites, F&B outlets, and spa supporting revenue targets. ~ Enroll guests into loyalty programs such as Disloyalty, aiming to meet or exceed set conversion goals. ~ Uphold the...
- ...and cross-training programs. 5. Financial & Revenue Management Manage spa P&L, including forecasting, budgeting, and achieving targeted revenues and GOP. Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail. Implement...