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- ...travelers. Job Description Key Roles & Responsibilities Departmental Epicenter : Act as the central communication hub, coordinating butler services and following up on guest activities to ensure flawless service delivery. Pre-Arrival Preparation :...
- ...reels, social content, and branded collateral for all business units, including Rooms and Suites, Asaya Wellness, Culinary... ...Manager for action. DESTINATION KNOWLEDGE AND ON-PROPERTY COORDINATION Maintain complete knowledge of all areas of Rosewood Red Sea...
- ...combi ovens, fryers, grills, steamers, dishwashers, refrigeration units, and extraction systems. Maintain laundry equipment... ...testing, and commissioning of new kitchen and laundry equipment. Coordinate with external contractors and suppliers during equipment servicing...
- ...when required. JOB RESPONSIBILITIES 1. HVAC System Operation & Maintenance Operate and maintain: FCUs, AHUs, FAHUs, split units, and ventilation systems Ensure consistent temperature and humidity control across all areas Monitor system performance and...
- ...personalized manner. Manage reservations accurately using approved reservation systems and maintain up-to-date guest information. Coordinate seating arrangements to optimize guest flow while maintaining service standards and table allocation plans. Maintain a...
- ...welcome, confident presence, and genuine SLS personality. From greeting guests and assisting with arrivals and departures to coordinating transportation and supporting the flow at the hotel entrance, you will play an essential role in creating a smooth and memorable...
- ...and operational discipline. KEY RESPONSIBILITIES · Manage day-to-day laundry operations, including outsourced laundry coordination, linen flow, guest laundry, uniforms, and Food & Beverage items. · Oversee outsourced laundry vendors to ensure quality, timeliness...
- ...service standards. Conduct opening and closing inspections to ensure operational readiness. Report maintenance issues and coordinate with Engineering for timely resolution. Coordinate with Housekeeping to maintain exceptional cleanliness throughout all wellness...
- ...areas. Investigate food safety incidents, guest complaints, and hygiene concerns, ensuring corrective actions are implemented. Coordinate pest control programs and ensure preventive measures are maintained throughout the property. Participate in health authority...
- ...designated guest areas. · Ensure all villas and suites are inspected prior to arrival and meet presentation and service standards. · Coordinate amenities, welcome arrangements, flowers, fruit, and special setups to ensure timely and accurate delivery. · Ensure guest...
- ...offer. As a Concierge Agent , you will be a trusted advisor throughout the guest journey, providing personalized recommendations, coordinating reservations and transportation, and helping guests discover experiences across the hotel, Shura Island, and the wider Red Sea...
- ...turning service challenges into opportunities to exceed expectations. Oversee all daily restaurant operations, ensuring seamless coordination across the floor, bar, and supporting areas. Maintain exceptional standards of outlet ambiance, service delivery, product...
- ...remains consistent, and both guests and colleagues feel supported throughout the experience. Key Responsibilities Supervise and coordinate the daily operations of the outlet, ensuring alignment with SLS brand standards and service expectations. Take ownership of...
- ...and guest interaction. Ensure all team members consistently follow SLS grooming, service, hygiene, and behavioral standards. Coordinate team scheduling to ensure appropriate operational coverage while supporting effective labor management. Manage coffee and...
- ...benchmarks, including leading global bar standards. A strong operational presence is maintained across all beverage areas, with close coordination with the Food and Beverage leadership team, Culinary, and other hotel departments, ensuring alignment in service delivery,...
- ...Desk Manager plays a key role in room control, guest recognition, service recovery, cashiering, billing accuracy, and operational coordination across the resort. Working closely with Guest Relations, Concierge, Butler Services, Housekeeping, Engineering, Transportation,...
- ...guests, and ensuring service excellence at every stage of the guest journey. You will act as a visible presence in the lobby, help coordinate guest experiences, and support service recovery efforts while upholding Rosewood standards and our philosophy of Relationship...
- ...cost control. Organize staff schedules, daily task assignments, and operational coverage to meet the needs of the business. Coordinate waste management and recycling practices in line with hotel procedures, local requirements, and sustainability initiatives....
- ...Maintain exceptional guest relations, proactively addressing concerns and ensuring effective service recovery when required. Coordinate closely with Housekeeping, Concierge, Bell & Door, Butler Services, and Reservations to deliver a smooth and personalized guest journey...
- ...Guest Relations Manager will lead the team in anticipating guest needs, maintaining accurate guest preferences and profiles, and coordinating closely with operational departments to deliver refined, thoughtful, and highly personalized service throughout the resort....
- ...according to business demand, treatment requirements, guest preferences, and operational priorities. Review daily reservations and coordinate staffing levels to maximize productivity, minimize waiting times, and ensure seamless guest flow throughout the wellness journey....
- ...to kitchens, cold rooms, and laundry areas Support hygiene compliance by maintaining equipment without contamination risks Coordinate with relevant teams during HACCP audits 4. Safety & Emergency Response Apply Lockout/Tagout (LOTO) and safe isolation...
- ...stage of the guest journey. ~ Oversee the operations of the Guest Relations, Concierge, and Butler departments, ensuring seamless coordination, consistent service standards, and a personalized guest experience across all touchpoints ~ Oversee daily operations across...
- ...stories about the destination, wellness concepts, and unique resort offerings to build excitement prior to the guest's arrival. Coordinate closely with Front Office, Butler Service, and Guest Relations teams to ensure seamless communication of special requests and VIP...
- ...service areas. Working closely with the Chief Steward and culinary leadership, you will assist in leading the stewarding team, coordinating daily operations, and ensuring that all kitchens, equipment, utensils, and back-of-house areas are maintained to the high...
- ...stay, ensuring comfort, satisfaction, and adherence to Rosewood standards. The role supports all internal guest care functions, coordinates with multiple departments, and contributes to continuous service improvement through training and practice. The Butler is also a...
- ...Maintain detailed operational preparation for events, including setup, service flow, staffing, guest requirements and timing. Coordinate closely with Events, Culinary, Beverage, Stewarding, Engineering and other supporting departments. Review event orders, guest...
- ...documenting, and executing key marketing and partnership initiatives. CROSS-FUNCTIONAL COLLABORATION & DESTINATION INTEGRATION • Coordinate with Revenue, Reservations, Marketing, Communications, Operations, Wellness, and Experiences teams to support seamless sales...
- ...ultra-luxury resort environment. A visible and hands-on presence is maintained throughout all service periods, supporting service coordination, guest engagement, and the seamless delivery of food and beverages to guest rooms and villas. Close collaboration is maintained...
- ...visible leader and ambassador of the hotel, ensuring exceptional guest experiences, smooth Front Office operations, and seamless coordination across departments. Representing hotel leadership during your shift, you will combine a strong presence in the lobby with...