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- ...from initial request through completion. Develop and maintain up-to-date knowledge of Shura Island and the wider Red Sea... ...and confirm transportation, including airport transfers, private drivers, taxis, and other guest mobility requirements. Coordinate closely...
- ...operations, you are shaping the heartbeat of the hotel. You are a culture driver, talent champion, and experience curator who understands that... ...hospitality. ~ Strong experience in pre-opening and ramp-up environments is highly advantageous. ~ Familiarity with Saudi Arabia...
- ...shifts in the absence of senior management, overseeing service flow and guest engagement. Ensure the outlet is clean, properly set up, and fully prepared for operation before and throughout service. Conduct pre-shift briefings, assign stations, and communicate...
- ...personalized. Handle guest feedback, concerns, and complaints promptly and professionally, ensuring appropriate resolution, follow-up, and documentation. Oversee smooth and efficient check-in and check-out experiences, room allocation, and the handling of groups...
- ...Provide coaching and regular feedback to enhance performance and confidence. Ensure effective supervision, task delegation, and follow-up throughout all service periods. Address operational challenges promptly and escalate concerns when necessary. Foster effective...
- ...experiences. Working closely with Engineering, Events, Banquets, Entertainment, and IT teams, you will be responsible for setting up, operating, maintaining, and troubleshooting AV systems to ensure every event and guest interaction reflects SLS standards, operational...
- ...of bakery production. • Assist in creating and developing new bakery products in line with the hotel's culinary standards. • Set up bread and bakery displays when required, ensuring attractive and consistent presentation. • Maintain a clean, organized, and professional...
- ...preferences, and operational requirements. Handle guest requests, enquiries, and concerns professionally, ensuring appropriate follow-up when required. Support effective table and reservation management to maximize restaurant occupancy and revenue opportunities....
- ...sanitary kitchen environment at all times. Inspect and clean food preparation areas to ensure safe food-handling practices. Keep up to date with new products, recipes, and preparation techniques. Have a good understanding of all menu items, daily highlights, and...
- ...transportation, and exclusive local attractions. Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution. Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to...
- ...departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams. Log, track, and follow up on guest requests to ensure timely completion and a seamless guest experience. Handle guest feedback and concerns professionally,...
- ...standards aligned with ultra-luxury expectations. Physical Demands : Ability to stand for long periods and frequently lift or push/pull up to 50 lbs. Service Excellence : Adhere to Raffles' Local Standard Operating Procedures (LSOP) and Leading Quality Assurance (LQA)...
- ...keeping and inventory calculations Effective communication skills, both verbal and written Ability to lift and move heavy items (up to 50 lbs) and stand for extended periods Knowledge of proper storage techniques for various types of supplies and materials...
- ...property offers a curated haven for the world’s most discerning travelers. Job Description Key Roles & Responsibilities Pick-up and Delivery : Responsible for the punctual and professional collection and delivery of all guest laundry and dry-cleaning items....
- ...including contracts, employment letters, certificates, salary adjustments, and other official HR documents. - Maintain accurate and up-to-date employee records, HR files, and HR systems while ensuring data integrity and compliance. - Support recruitment activities,...
- ...accurately Assist with VIP arrivals, special occasions, and personalized guest experiences Monitor guest satisfaction and follow up to ensure issues are fully resolved Maintain detailed records of guest interactions, preferences, and feedback Support check-in...
- ...Develop, document, and implement Standard Operating Procedures (SOPs) for all accounting functions prior to opening. Assist in setting up the initial inventory control and procurement systems in collaboration with the Purchasing department. ~ Compliance & Internal...
- ...cultural sensitivities to personalize future interactions. Pre-Arrival Correspondence : Manage the pre-arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations. Administrative...
- ...Roles & Responsibilities Departmental Epicenter : Act as the central communication hub, coordinating butler services and following up on guest activities to ensure flawless service delivery. Pre-Arrival Preparation : Meticulously review arrival lists (ideally 7...
- ...manner. Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity. Handle guest wake-up calls and special call requests accurately and punctually. Guest Assistance & Service Support: Assist guests with general inquiries...
- ...requirements for VIP movements, events, and functions. Support service recovery efforts through immediate corrective action and follow-up. Team Leadership & Development: Lead, coach, and motivate Public Area Attendants to uphold Raffles service culture and grooming...
- ...followed at all times ~Responsible for the smooth operation of the outlet ~Responsible of the Care Program at all times ~Follow up on all financials, LQA, Forbes targets and cascade it down to the team ~Is aware of the daily, monthly and yearly financial targets...
- ...and ancient archaeological sites. Job Description THE POSITION The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of...
- .... Ensure that the hostess stand is cleaned and organized. Review the Reservation book, pre-assign designated tables and follow up on all special requests. Greet the guests at the entrance of the restaurant. Seat Guest accordingly to floor plan / being fair...
- ...Monitor media coverage and track PR campaign performance Events & Brand Activation Lead preparation, organization and follow-up of PR events Represent the hotel at conferences, exhibitions and industry events Collaborate cross-functionally to support Rooms...