Account Manager

We are seeking a proactive, client-focused Account Manager to join our team. The successful candidate will manage client relationships, drive account growth, and coordinate internal teams to ensure exceptional service delivery. This full-time role requires strong communication, strategic thinking, and organizational skills in a collaborative environment, with opportunities to influence product and service offerings.

Account Manager Responsibilities — client relationship management, account growth

• Serve as the primary point of contact for a portfolio of clients, building trusted relationships and understanding client goals, priorities, and success metrics.

• Develop and execute account plans that align client objectives with company capabilities, driving retention, expansion, and renewal opportunities.

• Coordinate cross-functional teams including sales, product, customer success, implementation, and operations to deliver coordinated outcomes and timely resolutions.

• Conduct regular account reviews, business reviews, and strategy sessions to present performance, insights, and recommendations for optimization.

• Monitor account health metrics, usage trends, and KPIs; identify risks and opportunities and implement action plans to improve client satisfaction and value realization.

• Prepare and distribute account documentation, status reports, forecasts, and renewal materials; maintain accurate records in CRM and collaboration tools.

• Manage contract renewals, pricing discussions, and scope changes while partnering with legal and finance to ensure compliance and profitable terms.

• Act as client advocate internally, escalating issues appropriately and influencing product and service enhancements based on client feedback.

• Mentor and support junior account staff, sharing best practices and contributing to continuous improvement of account management processes.

Required Qualifications:

• Bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.

• 3+ years of account management, client success, or sales experience managing mid-market or enterprise clients with Telecom and bank sector Experience.

• Proven track record of meeting or exceeding retention and growth targets; experience with upsell and renewal processes.

• Strong written and verbal communication skills with experience presenting to diverse stakeholders and executive sponsors.

• Demonstrated ability to manage multiple accounts concurrently and prioritize competing client needs.

• Experience with CRM and account management tools (Salesforce, HubSpot, or equivalent) and collaboration platforms (Slack, Teams, Confluence).

• Excellent problem-solving, negotiation, and conflict-resolution skills.

• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and data-driven reporting.

Certification & Skills Requirements:

• Certifications in customer success, sales, or account management (e.g., CSAM, NASP) are a plus.

• Experience in SaaS, technology, professional services, or B2B environments preferred.

• Familiarity with contract negotiation, pricing strategies, and vendor management.

• Comfort working with cross-functional and distributed teams; remote collaboration experience is beneficial.

• Ability to translate client needs into actionable product and service improvements and to drive measurable outcomes.