Chief Concierge

Chief Concierge Job Description Template

Our company is looking for a Chief Concierge to join our team.


  • Attend Front of House/Hotel meetings, as required;
  • Maintain good communication and working relationships with all hotel areas;
  • Set Departmental objectives, work schedules, budgets, policies and procedures;
  • Monitor Guest satisfaction reports and implement actions to improve results;
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area;
  • Project a professional manner with an emphasis on hospitality and Guest service;
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems;
  • Supervise daily Concierge operations;
  • Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork;
  • Maximise Sales revenues through up-selling and marketing programmes.


  • A degree or diploma in Hotel Management or equivalent;
  • Front Office supervisory experience in the hotel, leisure or retail sector;
  • Excellent grooming standards;
  • Excellent leadership skills, inter-personal and communication skills;
  • Possesss strong commercial awareness and Sales capabilities;
  • A passion for delivering exceptional levels of Guest service.