Senior Managed Services Engineer Job Description Template
Our company is looking for a Senior Managed Services Engineer to join our team.
Responsibilities:
- Lead the technical aspects of the Managed Services customer On-Boarding process, ensuring all technical pre go-live tasks are actioned;
- Document Root Cause Analysis for complex issues, ready for release to customer;
- Willingness to be flexible in standard working hours – possible 7am start of day to possible 7pm end of day;
- When required, assist in the execution of the Managed Services ITIL Framework, eg Incident, Problem Service Request and Change Management processes;
- Where required, ensure effective hand-over of Incidents to the Senior Engineer in the next shift;
- Where required, participate in Managed Services pre-sales task, providing technical capability consultation;
- Take accountability and ownership of assigned tasks to meet commitments to customers;
- Where required, address alerts, manage tickets and incidents using Managed Services tools, to ensure ticket accuracy and completeness.
Requirements:
- Excellent communication skills;
- 7-10+ years of overall IT experience with a bachelor’s degree in CS or equivalent;
- Experienced in documenting Root Cause Analysis for complex problems;
- Used any version control system (e.g., TFS, SVN, CVS, Git, Mercurial) with configuration management, release and deployment experience;
- Ability to prioritise workloads with multiple conflicting deadlines and manage unexpected high importance problems;
- Proven experience Java EE framework (eg. Spring), preferably backend type;
- Ability to build and maintain strong relationships with team members, customers and 3rd parties;
- Strong RDBMS / SQL or exposed to other messaging protocol (JMS, FTP, SMTP);
- Strong Java developer background and understanding of integration principles;
- Ability to coach and mentor other Engineers;
- Hands-on experience with exposing web services (SOAP and/or REST).