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- ...brand standards. Qualifications Qualifications & Experience: Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred). Les Clefs d’Or certification or eligibility is highly desirable....
- ...with the utmost care and professionalism. Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs. Sustainability: Adhere to the resort’s sustainability ethos by managing vehicle...
- ...performance feedback, and support to develop team excellence. Operational Control & Coordination: Coordinate closely with Front Desk, Concierge, Guest Relations, Valet, and Security teams to ensure seamless operations. Monitor and control luggage storage areas, logbooks,...
- ...storytelling around the resort’s offerings. Inter-Departmental Liaison: Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints. Brand Philosophy: Uphold the brand’s "Emotional Luxury" philosophy,...
- ...Maintain up-to-date guest profiles and reservations in the property management system. Coordinate closely with Housekeeping, Concierge, Butler Service, Bell Desk, and other departments to ensure room readiness and guest satisfaction. Adhere to cash handling procedures...
- ...after stays, ensuring guests feel genuinely cared for. ~ Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs swiftly. ~ Maintain detailed shift handovers, ensuring seamless team...
- ...in-house, and departure arrangements, ensuring all preferences and amenities are delivered accurately. Coordinate closely with Concierge, Butler Service, Housekeeping, and Food & Beverage to execute bespoke guest experiences. Maintain strong relationships with internal...
- ...resolved and guests depart with a positive impression. Coordinate bespoke amenities, surprises, and experiences in collaboration with Concierge, Butler Service, and F&B teams. VIP & Special Handling: Coordinate arrival, in-house, and departure arrangements for VIPs,...
- ...departments are contacted for resolution, approves recovery, and provides follow-up with guests and log is completed. Oversees all Concierge duties completed by staff, from transportation services to package amenities and arrangements. Has complete knowledge of the...