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- Press space or enter keys to toggle section visibility Job Summary The Wellness Concierge is the first point of contact for guests visiting the Wellness & Spa and is responsible for delivering a seamless, personalized, and memorable guest experience from...
- ...ready to be part of something extraordinary, this is where your story continues. Job Description At SLS The Red Sea , our Concierge team is at the heart of connecting guests with everything the destination has to offer. As a Concierge Agent , you will be a trusted...
- ...brand standards. Qualifications Qualifications & Experience: Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred). Les Clefs d’Or certification or eligibility is highly desirable....
- Company Description Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the...
- ...experience. Assist guests with luggage when required and coordinate closely with the Bell team. Work closely with Valet, Bell, Concierge, and Front Office teams to ensure smooth guest arrivals and departures. Assist guests with taxis and transportation...
- ...service recovery, cashiering, billing accuracy, and operational coordination across the resort. Working closely with Guest Relations, Concierge, Butler Services, Housekeeping, Engineering, Transportation, Spa, and Food & Beverage, this role ensures a refined and well-...
- ...part of the Front Services team at Rosewood Red Sea, reporting to the Guest Relations Manager and working closely with Front Desk, Concierge, Butler Services, Housekeeping, and Food & Beverage teams. You will support the daily operation of the Guest Relations function,...
- ...events, seasonal concepts, and brand campaigns that increase outlet awareness and guest traffic. Build relationships with hotel concierges, external partners, and local tastemakers to strengthen the outlet’s visibility and guest flow. Identify and support in-outlet...
- ...operation, ensuring exceptional service delivery at every stage of the guest journey. ~ Oversee the operations of the Guest Relations, Concierge, and Butler departments, ensuring seamless coordination, consistent service standards, and a personalized guest experience across...
- ...payroll, inventory, and operational performance. Collaborate with Wellness & Spa, Food & Beverage, Housekeeping, Engineering, Concierge, and other departments to create integrated family experiences. Continuously identify opportunities to enhance guest satisfaction...
- ...team in delivering refined service aligned with Rosewood’s luxury standards, while working closely with Housekeeping, Front Office, Concierge, Food & Beverage, Spa, Laundry, Engineering, and Florist to ensure all guest preferences, arrangements, and service expectations...
- ...Forbes Five-Star Standards, and LQA requirements. The role provides day-to-day supervision, guidance, and support to the Wellness Concierge and Spa Therapists while ensuring operational excellence, service consistency, and team productivity. The Spa Supervisor serves...
- ...quality, HVAC systems, lighting, sound systems, and wellness equipment are functioning efficiently. Collaborate with Front Office, Concierge, Guest Relations, Reservations, and Butler teams to ensure accurate guest information, VIP arrangements, wellness bookings,...
- ...storytelling around the resort’s offerings. Inter-Departmental Liaison: Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints. Brand Philosophy: Uphold the brand’s "Emotional Luxury" philosophy,...
- ...Front Desk Manager. You will lead and support Front Desk Associates during your shift while collaborating closely with Housekeeping, Concierge, Bell & Door, Butler Services, Reservations, Engineering, and other operational teams to ensure seamless guest experiences....
- ...in-house activities. Reports any problems to the superiors Assists with luggage delivery and collection with coordination of Concierge. Takes care of the guest’s laundry, pressing and dry-cleaning with coordination of houseman / Housekeeping. Maintains guest...
- ...with the utmost care and professionalism. Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs. Sustainability: Adhere to the resort’s sustainability ethos by managing vehicle...
- ...immediately (e.g., "Mr. [Name], welcome to [City], I hope you had a pleasant flight"). Logistics Management : Coordinate with the Chief Concierge to ensure the correct number of hotel cars are on standby and that they meet all brand cleanliness and amenity standards....
- ...knowledge about the hotel's heritage, local attractions, and facilities. Operational Support : Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms....
- ...performance feedback, and support to develop team excellence. Operational Control & Coordination: Coordinate closely with Front Desk, Concierge, Guest Relations, Valet, and Security teams to ensure seamless operations. Monitor and control luggage storage areas, logbooks,...
- ...inquiries, requests, feedback, and complaints promptly and effectively Coordinate with departments such as Housekeeping, F&B, and Concierge to fulfill guest needs Ensure all guest preferences and special requests are recorded and communicated accurately Assist...
- ...benchmarks are met. Qualifications Qualifications & Attributes Experience : 2–3 years in luxury hospitality (Front Office, Concierge, or Butler service). Technical Skills : Proficiency in Opera Property Management System (PMS)and Microsoft Office is...
- ...Address guest inquiries, requests, and concerns promptly and professionally, resolving issues to ensure guest satisfaction Provide concierge services, including recommendations for local attractions, dining, and activities in the Umluj area Process payments and handle...
- ...enjoys an unparalleled lifestyle experience. Oversee all aspects of residential operations, including housekeeping, maintenance, concierge services, and guest relations Develop and implement strategic initiatives to enhance resident satisfaction and loyalty Lead,...
- ...in-house, and departure arrangements, ensuring all preferences and amenities are delivered accurately. Coordinate closely with Concierge, Butler Service, Housekeeping, and Food & Beverage to execute bespoke guest experiences. Maintain strong relationships with internal...