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- ...ready to be part of something extraordinary, this is where your story continues. Job Description At SLS The Red Sea , our Concierge team is at the heart of connecting guests with everything the destination has to offer. As a Concierge Agent , you will be a trusted...
- ...enhance product knowledge, service skills, and brand standards. Qualifications Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred). Les Clefs d’Or certification or eligibility is highly desirable....
- ...memorable guest experiences from the moment guests arrive at the resort until the moment they leave. Working closely with the Concierge, Front Office, and Valet teams , you will oversee daily Bell Desk operations, luggage handling, guest assistance, and transportation...
- ...and memorable journey from arrival through to their final farewell. Working closely with Front Office, Housekeeping, F&B, Spa, Concierge, Transportation, and other resort teams, you will anticipate guest needs, coordinate personalized experiences, and ensure every moment...
- ...events, seasonal concepts, and brand campaigns that increase outlet awareness and guest traffic. Build relationships with hotel concierges, external partners, and local tastemakers to strengthen the outlet’s visibility and guest flow. Identify and support in-outlet...
- ...experience. Assist guests with luggage when required and coordinate closely with the Bell team. Work closely with Valet, Bell, Concierge, and Front Office teams to ensure smooth guest arrivals and departures. Assist guests with taxis and transportation...
- ...with the utmost care and professionalism. Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs. Sustainability: Adhere to the resort’s sustainability ethos by managing vehicle...
- ...storytelling around the resort’s offerings. Inter-Departmental Liaison: Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints. Brand Philosophy: Uphold the brand’s "Emotional Luxury" philosophy,...
- ...knowledge about the hotel's heritage, local attractions, and facilities. Operational Support : Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms....
- ...Address guest inquiries, requests, and concerns promptly and professionally, resolving issues to ensure guest satisfaction Provide concierge services, including recommendations for local attractions, dining, and activities in the Umluj area Process payments and handle...
- ...in-house, and departure arrangements, ensuring all preferences and amenities are delivered accurately. Coordinate closely with Concierge, Butler Service, Housekeeping, and Food & Beverage to execute bespoke guest experiences. Maintain strong relationships with internal...