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- ...island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. Job Description THE POSITION The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed...
- ...unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. Job Description Reporting to the Front Office Manager. Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely...
- ...Ensure guest concerns and complaints are handled professionally, with proper follow-up and resolution. Work closely with Front Office, Guest Relations, Butler Services, Transportation, and other departments to ensure smooth coordination for VIPs, special requests,...
- ...Butler team in delivering refined service aligned with Rosewood’s luxury standards, while working closely with Housekeeping, Front Office, Concierge, Food & Beverage, Spa, Laundry, Engineering, and Florist to ensure all guest preferences, arrangements, and service expectations...
- ...billing systems (e.g., Opera, Sun Systems, Micros) to ensure data integrity and efficiency Partner with Sales, Events, and Front Office teams to support revenue generation with appropriate credit controls Act as a key contact for clients on billing and credit...
- ...team engagement, and strong commercial performance. The Director of Front Services will provide strategic leadership across Front Office operations, drive guest satisfaction, maximize revenue opportunities, and foster a culture of service excellence aligned with...
- ...Standard Operating Procedures (SOPs) and manuals. 10. Communication & Coordination Maintain strong coordination with: Front Office Housekeeping Food & Beverage Security Ensure all engineering issues impacting guests are promptly communicated and...
- ...pace, VIP bookings, special requests, and system issues. Share guest feedback and booking insights with Revenue, Sales, and Front Office teams where relevant. Support onboarding and knowledge-sharing with new team members. Participate in team briefings and...
- ...field. Experience: Minimum 4–6 years of experience in luxury hospitality, with specific experience in Butler service or Front Office management within a luxury hotel or resort. Skills: Strong leadership, communication, and guest relations skills, with an extreme...
- ...personal items with the utmost care and professionalism. Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs. Sustainability: Adhere to the resort’s sustainability ethos...
- ...Assist in performance evaluations, scheduling, and attendance monitoring. Coordination & Communication: Liaise closely with Front Office, Guest Relations, Engineering, and Laundry to ensure seamless operations. Communicate room status updates accurately and...
- ...experience in a sales coordination, sales support, or similar administrative role ~ Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ~ Excellent written and verbal communication skills in English ~ Strong organizational...
- ...are met. Qualifications Qualifications & Attributes Experience : Typically requires 2–3 years in luxury hospitality (Front Office, Concierge, or Butler service). Technical Skills : Proficiency in Opera Property Management System (PMS)and Microsoft Office...
- ...experience is a critical requirement for this specific location. Technical Skills : Proficiency in the Opera system and Microsoft Office. Deep knowledge of varied textiles, laundry chemicals, and stain removal techniques. Education : Post-secondary education or a...
- ...cultural sensitivities to personalize every interaction. Coordination & Operations: Liaise closely with internal departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences. Build and maintain strong relationships...
- ...Assist in performance evaluations, scheduling, and attendance monitoring. Coordination & Communication: Liaise closely with Front Office, Guest Relations, Food & Beverage, Engineering, and Security to ensure seamless public area operations. Report maintenance...
- ...preferred Strong knowledge of financial analysis and credit risk assessment techniques Proficiency in accounting software, Microsoft Office Suite, and CRM systems Experience with international clientele and understanding of global financial practices Familiarity...
- ...Rosewood AMAALA and Rosewood Red Sea in alignment with brand standards and destination positioning. • Maintain a proactive press office, driving consistent storytelling, seasonal narratives, executive visibility, and corporate alignment. • Manage PR calendars, announcement...
- ...vehicle, ensuring all items are handled with extreme care and correctly loaded. Liaising & VIP Protocol : Inform the hotel Front Office and Butler teams immediately when VIP guests are en route. Maintain strong professional relationships with airport personnel,...
- ...professionalism, ensuring an attentive and polished arrival experience. Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage and transportation needs efficiently. Assist the Valet team with parking and retrieving guest vehicles...
- ...culture of teamwork, accountability, and continuous improvement. Coordination & Communication: Coordinate closely with Front Office, Housekeeping, Engineering, and Guest Services to ensure seamless operations. Ensure accurate and timely communication of appointments...
- ...culture of excellence, collaboration, and continuous improvement. Coordination & Communication: Liaise with Butler Service, Front Office, Guest Relations, Housekeeping, and F&B to deliver integrated guest experiences. Coordinate wellness journeys across departments...
- ...ACCURATELY AND EFFICIENTLY, ADHERING TO COMPANY POLICIES AND PROCEDURES • COLLABORATE WITH REVENUE MANAGEMENT, SALES, AND FRONT OFFICE TEAMS TO ALIGN RESERVATION STRATEGIES WITH OVERALL BUSINESS OBJECTIVES • HANDLE COMPLEX RESERVATION INQUIRIES AND RESOLVE...
- ...MAINTAIN RESERVATION RECORDS AND UPDATE CHANGES, CANCELLATIONS, AND NO-SHOWS. • MONITOR DAILY ARRIVALS AND COORDINATE WITH FRONT OFFICE AND HOUSEKEEPING TEAMS. • PREPARE AND SEND DAILY / WEEKLY RESERVATION REPORTS AS REQUIRED. • ENSURE RATE PARITY ACROSS ALL...
- ...QUALIFICATIONS · Degree/Diploma in Training and Development or Hotel Management · Working knowledge of Opera, Microsoft Office. EXPERIENCE · Minimum 3 years experience in Hotel or Resort. · Luxury hotel or resort background preferred · Understands...
- ...continuous development programs. Qualifications Qualifications & Experience: Minimum 1–2 years of experience in PBX, Front Office, or Guest Services within a luxury or five-star hotel environment preferred. Diploma or certificate in Hospitality or related...
- ...the hotel systems. Participate in daily briefings, handovers, and service meetings to align guest priorities. Support Front Office leadership with reports related to guest satisfaction, feedback trends, and service recovery. Standards, Brand & Compliance:...
- ...continuous development initiatives. Qualifications Qualifications & Experience: Minimum 1–2 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred. Degree or diploma in Hospitality Management or related...
- ...improvement initiatives. Qualifications Qualifications & Experience: Minimum 2–3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment. Degree or diploma in Hospitality Management or...
- ...nurture long-term relationships with key contacts in government entities, embassies, consulates, royal diwans (courts), and family offices within GCC. • Possess an expert understanding of international and regional diplomatic protocols, royal hierarchies, and...