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- ...system implementation. Oversee kitchen commissioning, equipment testing, and snagging to ensure operational readiness. Recruit,... ...Lead by example, fostering a respectful, inclusive, and high-performance kitchen culture. Assist in managing culinary budgets, food...
- ...leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems—enabling seamless hotel... ...Support new system implementations, upgrades, patches, and testing activities. Maintain accurate IT documentation, asset...
- ...Build strategic partnerships with beverage brands, suppliers and collaborators to support quality, visibility and commercial performance. Monitor beverage cost, pricing, inventory, wastage, Micros integrity and revenue performance in coordination with Finance, Purchasing...
- ...environment, the Duty Engineer represents the frontline of technical excellence, ensuring that every guest-facing and back-of-house system performs flawlessly at all times. This role transcends routine maintenance, requiring agility, precision, and a service-driven mindset to...
- ...high service standards, strong morale, and operational consistency. Manage scheduling, shift coverage, briefings, coaching, and performance follow-up across the team. Support recruitment, training, and development of Concierge and Guest Services associates....
- ...support efficiency and control wastage. · Lead, coach, and develop the Butler team to ensure high service standards and strong team performance. · Conduct daily briefings, training sessions, and performance follow-up with the team. · Review and update Butler SOPs and...
- ...operational insight and imaginative problem-solving, the Assistant Director of Engineering contributes to shaping a distinctive, high-performance environment that sets the property apart from traditional hospitality norms. JOB RESPONSIBILITIES 01. Department...
- ...service standards across all front-facing touchpoints, while ensuring operational excellence, team engagement, and strong commercial performance. The Director of Front Services will provide strategic leadership across Front Office operations, drive guest satisfaction,...
- ...and associates to build a confident, polished and accountable service culture. Support recruitment, onboarding, training plans, performance follow-up and succession planning within the division. Act on behalf of the Director of Food and Beverage when required,...
- ...evaluate, and onboard high-quality suppliers that meet SLS standards of luxury, reliability, and consistency Monitor supplier performance and take corrective action where needed to protect service delivery and brand integrity Oversee inventory management across departments...
- ...relevant. Support onboarding and knowledge-sharing with new team members. Participate in team briefings and contribute to performance targets and service initiatives. Run and review daily reservation reports to ensure readiness for arrivals. Maintain organized...
- ...collaborate across multiple departments Ability to translate data into actionable insights that drive both operational and financial performance Fluent in English and Arabic Ability to thrive in a fast-paced, pre-opening environment with evolving priorities...
- ...detailed pre-service briefings covering guest profiles, dietary needs, menu notes and service priorities. • Monitor associate performance to ensure refined, confident and personalized service delivery. • Support revenue performance through premium product knowledge...
- ...communicate priorities, VIP movements, and quality expectations. Provide on-the-job training and continuous feedback to maintain high performance standards. Assist in performance evaluations, scheduling, and attendance monitoring. Coordination & Communication:...
- ...contribute to overall hotel operations. Uphold grooming and presentation standards at all times. Additional Responsibilities Perform any additional duties or special projects assigned by management. Demonstrate accountability and ownership within the workplace....
- ...The Sous Chef plays a critical role in maintaining operational efficiency, controlling costs, and fostering a positive and high-performing kitchen environment in line with Raffles’ luxury standards. Qualifications Key Responsibilities: Kitchen Operations...
- ...feedback effectively. Assist in preparing for special wellness experiences, packages, and guest requests. Commercial & Financial Performance: Promote and recommend spa treatments, wellness programs, and retail products suited to guest needs. Support upselling and...
- ...through email, phone, and in-person interactions, ensuring prompt and courteous responses Track sales metrics, pipeline data, and performance reports for management review Coordinate logistics for client events, site visits, and promotional activities Liaise...
- ...to prepare for companion preferences and special requirements. Inter-Departmental Liaison : Track and monitor service requests performed by other departments—such as Turndown (Housekeeping), Maintenance, or F&B—to ensure they meet Raffles’ strict timelines and...
- ...opportunities to improve the controls in their areas as they relate to F&B. · Prepare any reports as requested by managemen.t · To perform any other duties that may be assigned from time to time by management. Qualifications PERSONAL ATTRIBUTES · Must be willing...
- ...communicate priorities, VIP movements, and quality expectations. Provide on-the-job training and continuous feedback to ensure high performance and consistency. Assist in performance evaluations, scheduling, and attendance monitoring. Coordination & Communication:...
- .... Basic communication skills and polite guest interaction. Time management and organizational skills. Physical stamina to perform cleaning tasks throughout the shift. Personal Attributes: Neat, well-groomed, and professional appearance. Discreet, respectful...
- ...guest charges in the Opera Property Management System , manage inventory for chemicals and supplies, and assist with departmental performance reports. Safety & Maintenance : Regularly check laundry machinery (e.g., filters, press covers) for defects and ensure staff...
- ...Collaborate with sales and finance teams to establish credit limits and terms for clients Monitor and report on credit portfolio performance, identifying trends and potential risks Negotiate payment plans and resolve disputes with delinquent accounts Ensure...
- ...readiness. · Handle guest feedback and service recovery with urgency, confidence and discretion. · Drive upselling, average check performance and revenue awareness without compromising guest comfort. · Train and coach associates on menu knowledge, beverage confidence,...
- ...enhance efficiency while maintaining the luxury lifestyle experience expected by our guests and owners Monitor and analyze key performance metrics, including guest satisfaction scores, operational efficiency, and financial performance Manage departmental budgets,...
- ...teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms. Qualifications Performance Standards & Requirements Grooming : Uphold impeccable grooming and personal presentation standards aligned with ultra-luxury...
- ...level communications to the Director of Communications and corporate teams for oversight and approval. ANALYTICS, REPORTING & PERFORMANCE MANAGEMENT • Monitor, analyze, and report monthly media coverage, sentiment, reach, and PR KPIs across both properties. •...
- ...team. Support talent development, succession planning, and the growth of future leaders within the Raffles family. Financial Performance & Commercial Focus: Drive revenue growth through strategic upselling, promotions, and optimization of average check value....
- ...forecasting, and cost management. Excellent leadership, communication, and interpersonal skills with a track record of building high-performing teams. Deep understanding of global luxury hospitality trends and guest expectations, with cultural sensitivity and...