Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Fairmont The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travellers.

Job Description

Operational Supervision & Quality Assurance:

Supervise the daily operations of the spa, fitness center, and recreation facilities, ensuring efficient and consistent service delivery.
Conduct routine inspections of wellness areas to ensure compliance with Fairmont standards for cleanliness, safety, and presentation.
Ensure all facilities, treatment rooms, and equipment are fully operational, maintained, and guest-ready at all times.
Monitor inventory levels and ensure proper handling and control of spa products, linens, and equipment.
Ensure adherence to established operational procedures, service protocols, and quality benchmarks.

Guest Experience & Service Excellence:

Ensure delivery of a consistent, high-quality wellness experience aligned with Fairmont brand standards.
Support personalized service delivery by anticipating guest needs and preferences.
Address guest inquiries, requests, and feedback in a professional and timely manner.
Assist in coordinating VIP services, private wellness sessions, and special arrangements.
Support service recovery efforts by ensuring prompt resolution and follow-up.

Team Leadership & Development:

Supervise and support spa therapists, fitness trainers, and recreation attendants to ensure consistent performance and service standards.
Conduct daily briefings to communicate operational priorities, guest movements, and departmental objectives.
Provide coaching and guidance to team members to enhance service delivery and operational efficiency.
Assist in scheduling, attendance monitoring, and performance management.
Promote a culture of teamwork, accountability, and continuous improvement.

Coordination & Communication:

Coordinate closely with Front Office, Housekeeping, Engineering, and Guest Services to ensure seamless operations.
Ensure accurate and timely communication of appointments, guest preferences, and operational updates.
Report maintenance issues, equipment malfunctions, and safety concerns promptly.
Support the coordination of wellness programs and cross-functional activities.

Commercial & Financial Performance:

Support the achievement of departmental revenue targets through effective scheduling and service optimization.
Promote spa services, wellness programs, and retail offerings to maximize guest engagement and revenue opportunities.
Ensure accurate billing, posting of charges, and adherence to financial procedures.
Monitor daily operations to support efficiency and cost control initiatives.

Standards, Safety & Compliance:

Ensure compliance with Fairmont grooming standards, hygiene protocols, and workplace safety requirements.
Adhere to local regulations, health and safety standards, and company policies.
Maintain confidentiality of guest information and uphold professional standards at all times.
Support environmental and sustainability initiatives in line with Fairmont commitments.

Qualifications

Qualifications & Experience:

Minimum 2–4 years of experience in Spa, Wellness, or Recreation within a luxury or five-star hotel environment.
Previous supervisory experience in spa, fitness, or recreation is preferred.
Diploma or certification in Hospitality, Wellness, or Spa Operations is an advantage.
Pre-opening experience is an added advantage.

Skills & Competencies:

Strong supervisory and team coordination skills.
Good knowledge of spa operations, wellness services, and recreation activities.
Excellent attention to detail and service quality orientation.
Strong communication and interpersonal skills.
Organizational and problem-solving abilities.
Familiarity with spa booking systems and operational procedures is an advantage.

Personal Attributes:

Passion for wellness and delivering exceptional guest experiences.
Professional, calm, and composed under pressure.
Guest-focused mindset with a proactive approach.
Flexible and adaptable to a dynamic, remote luxury environment.
Reliable, trustworthy, and detail-oriented.

Additional Information

Understanding of ultra-luxury guest expectations and Fairmont brand standards.
Ability to support pre-opening activities, including setup, training, and operational readiness.
A hands-on approach with strong ownership and accountability.
Impeccable grooming and presentation aligned with luxury standards.
Willingness to work shifts, including weekends and public holidays.

Wellness Supervisor - Fairmont The Red Sea