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- ...Communication: Liaise closely with Front Office, Guest Relations, Engineering, and Laundry to ensure seamless operations. Communicate... ...accurately and promptly through the property management system. Report maintenance issues, damages, and safety concerns to...
- ...ensuring feedback is logged and followed up in the appropriate systems. ~ Handle special requests before, during, and after stays... ...with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs swiftly. ~ Maintain...
- ...closely with Front Office, Guest Relations, Food & Beverage, Engineering, and Security to ensure seamless public area operations. Report... ...and problem-solving skills. Familiarity with housekeeping systems and reporting procedures. Personal Attributes: Polished,...
- ...Communication: Work closely with Front Desk, Concierge, Housekeeping, Engineering, and Food & Beverage to ensure seamless service delivery.... ...field preferred. Experience with property management systems (Opera or equivalent) is an advantage. Skills & Competencies...
- ...briefing Attend training session Train all new comers on systems. Answer the telephone promptly and courteously within three... ...departments Input into Dispatch system all work orders for Engineering. Keep track and follow up on all urgent maintenance requests...
- ...during service, ensuring seamless guest reception and restaurant ambiance. Accurately manage reservations using the restaurant’s system, including inputting, updating, and reviewing guest data and seating plans. Confirm reservation details, guest counts, and...
- ...cleanliness, hygiene, and maintenance standards in line with health and safety regulations and local compliance laws. ~ Liaise with Engineering and Housekeeping teams to maintain the venue’s physical environment to luxury-lifestyle standards. ~ Lead, mentor, and...
- ...Relations, Valet, and Security teams to ensure seamless operations. Monitor and control luggage storage areas, logbooks, and tracking systems to prevent loss or damage. Ensure accurate handling of messages, deliveries, parcels, and guest requests related to Bell...
- ...the outlet's ambiance, cleanliness, and set-up to reflect luxury lifestyle standards. ~ Coordinate with kitchen, reception, engineering, and housekeeping to maintain seamless service delivery. ~ Ensure adherence to health, hygiene, and safety standards, including...
- ...approach. ~ Maintain cleanliness, hygiene, and presentation standards across the dining area and service stations. ~ Use POS systems (e.g., Micros) efficiently for order-taking and billing processes; handle cash and credit transactions in line with company...
- ...Professional certifications in sustainability (e.g., LEED AP, WELL AP, or similar) Extensive knowledge of sustainability management systems and best practices in the hospitality industry Proven experience in environmental impact assessment, carbon footprint...
- ...with precision and attention to detail. Maintain accurate records of guest interactions and preferences in the property management system. Standards, Etiquette & Brand Representation: Uphold Raffles grooming, etiquette, and presentation standards at all times....
- ...communication skills, both written and verbal ~ Ability to work independently and as part of a team ~ Experience with electronic payment systems and online banking platforms ~ Familiarity with Saudi Arabian tax regulations and accounting standards (preferred)...
- ...RESERVATIONS HANDLING • PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND ACCURATELY THROUGH OPERA / ACCOR SYSTEMS. • RESPOND PROMPTLY TO INQUIRIES VIA PHONE, EMAIL, WEBSITE, OR OTA PLATFORMS. • UPSELL HIGHER ROOM CATEGORIES AND PROMOTE...
- ...OF EXPERIENCE IN HOTEL RESERVATIONS, WITH A PROVEN TRACK RECORD IN A SUPERVISORY ROLE • PROFICIENCY IN RESERVATION MANAGEMENT SYSTEMS AND GLOBAL DISTRIBUTION SYSTEMS (GDS) JOB SPECIFICATIONS • STRONG LEADERSHIP SKILLS WITH THE ABILITY TO MOTIVATE AND DEVELOP...
- .... High attention to detail and accuracy. Ability to remain calm and professional under pressure. Proficiency in telephone systems and basic computer applications. Fluency in English required; additional languages are a strong advantage. Personal Attributes...
- ...payment processing in compliance with hotel policies. Maintain up-to-date guest profiles and reservations in the property management system. Coordinate closely with Housekeeping, Concierge, Butler Service, Bell Desk, and other departments to ensure room readiness and...
- ...Operational Excellence: Ensure accurate documentation of guest preferences, feedback, and service recovery actions in the hotel systems. Participate in daily briefings, handovers, and service meetings to align guest priorities. Support Front Office leadership with...
- ...compliance with brand standards and Saudi Arabian hospitality regulations Implement and maintain efficient front office procedures and systems Develop and execute revenue management strategies to maximize occupancy and revenue Handle VIP guests and special requests...
- ...allocate resources effectively across the cluster Implement and maintain state-of-the-art security technologies and surveillance systems Lead crisis management efforts and coordinate emergency response procedures Provide regular security briefings and reports to...
- ...compliance with uniform standards and grooming policies. Assist with administrative tasks such as preparing contracts, maintaining HR systems, data entry, and generating workforce reports. Oversee internal T&C logistics including office supply management, key...
- ...monthly/ quarterly 3- Technical Responsibilities • Checking connector personal file • Control connector’s information in HR system 4- Recruitment • Responsible in interviewing and hiring of employees with the appropriate skills, as needed. • Establishes and...