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- ...cleanliness, hygiene, and operational readiness. Collaborate with Engineering, Housekeeping, and other hotel departments to maintain the... ...Experience with POS, reservation, and workforce management systems. Strong interpersonal, leadership, and written and verbal communication...
- ...provided. Coordinate closely with Front Office, Housekeeping, Engineering, F&B, Guest Relations, and other departments to ensure... ...and confidence using digital tools. Familiarity with hotel systems such as Opera PMS, MessageBox, or similar guest service platforms...
- ...Liaise closely with Front Office, Guest Relations, Housekeeping, Engineering, and F&B to ensure seamless guest experiences. Coordinate... ..., and problem-solving abilities. Familiarity with spa systems, booking platforms, and property management systems is an advantage...
- ...entertainment venues, and guest experiences. Working closely with Engineering, Events, Banquets, Entertainment, and IT teams, you will be... ...setting up, operating, maintaining, and troubleshooting AV systems to ensure every event and guest interaction reflects SLS...
- ...repairs, and proactive technical support. Working as part of the Engineering team, you will support daily operations by maintaining... ...grills, steamers, dishwashers, refrigeration units, and extraction systems. Maintain laundry equipment including washers, dryers,...
- ...guest requests with relevant departments, including Housekeeping, Engineering, Room Service, Front Office, and other operational teams.... ...relevant information in Opera PMS and other designated hotel systems. Review and maintain accurate guest information in hotel systems...
- ...arrivals or events. Departmental Collaboration : Liaise with Engineering, Front Office, and F&B to address maintenance needs or guest... .... Technical Skills : Proficiency in property management systems (like Opera ) and a deep understanding of specialized cleaning...
- ...vigilance at pass counters and support the Visitor Management System, contractor controls, vehicle checks, and delivery access procedures... ...privacy and evidence-handling standards. • Coordinate with Engineering, IT, or relevant departments to report system faults, door...
- ...engagement. Ensure guest requests and related tasks are properly recorded, tracked, and followed through using the relevant resort systems. Coordinate closely with Concierge, Front Office, Guest Relations, Valet, Security, Housekeeping, and other resort departments...
- ...and support effective service recovery. Maintain accurate guest preferences, requests, and relevant stay information within hotel systems. Stay informed of daily arrivals, departures, VIP movements, resort activities, and operational updates. Coordinate departure...
- ...beverage selections and menu offerings to enhance guest satisfaction Process transactions accurately using the Point of Sale (POS) system and handle cash and card payments with precision Monitor and manage bar inventory, including stock levels, ordering supplies,...
- ...control. Good understanding of hotel purchasing, inventory management, and procurement processes. Experience with procurement systems such as FutureLog, Adaco, or similar platforms. Strong analytical, negotiation, and commercial skills. Good financial...
- ...hospitality industry. Good understanding of cost accounting, inventory control, and F&B operations. Experience with hospitality systems such as FMC, Adaco, FutureLog, Materials Control, Sun Systems, Opera, or Micros is an advantage. Strong Microsoft Excel and...
- ...briefings, coaching, and on-the-job training. Respond to guest requests and ensure proper follow-up. Coordinate with Front Office, Engineering, Laundry, and other resort departments. Monitor housekeeping supplies, amenities, linen, equipment, pantries, and trolleys....
- ...budgets and financial projections Investigate cost anomalies and recommend corrective actions Utilize accounting software and ERP systems to track and report on costs Qualifications ~3-5 years of professional experience in cost accounting, financial control, or a...
- ...overall service standards throughout the night. Serve as the overnight emergency response lead and coordinate with Security, Engineering, and other relevant teams when incidents occur. Ensure compliance with hotel safety, security, health, hygiene, and emergency...
- ...expected and welcomed. Key Responsibilities Handle restaurant reservations through phone, email, and designated reservation systems in a professional and timely manner. Respond to guest enquiries and provide accurate information about dining venues, menus, operating...
- ...operations, ensuring consistent adherence to SOPs, SLS brand standards, and service guidelines. Coordinate closely with Housekeeping, Engineering, Security, and other departments to resolve operational and guest-related matters efficiently. Monitor room status, Out of...
- ...organized and welcoming host stand and reception area throughout service. Manage reservations accurately using restaurant reservation systems, including guest details and seating plans. Confirm reservation information and communicate updates with relevant team members....
- ..., training, performance monitoring, and conduct regular briefings on security procedures and incident response Monitor security systems including CCTV, access control systems, and alarm systems to ensure optimal functionality and coverage across the property Conduct...
- ...policies, security protocols, and confidentiality standards Train front office team members on customer service excellence, hotel systems, and operational procedures Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations...
- ...Demonstrated problem-solving abilities and sound decision-making skills under pressure Proficiency with point-of-sale (POS) systems and restaurant management software Exceptional organizational and time management skills with attention to detail Customer-focused...
- ...comprehensive risk assessments and threat analyses to identify vulnerabilities and recommend preventive measures Manage security systems and technology infrastructure, including access control, surveillance, and alarm systems, ensuring optimal functionality and...
- ...standards Excellent communication and interpersonal skills with a customer-focused approach Proficiency with point-of-sale (POS) systems and restaurant management software Solid understanding of inventory management, cost control, and budget management...
- ...Comprehensive knowledge of hospitality operations, guest service standards, and industry best practices Experience with property management systems and hospitality technology platforms Excellent analytical and problem-solving abilities with strong attention to detail...
- ...safety, and emergency procedures, including evacuation protocols. Report hazards and maintenance issues through the appropriate systems. Maintain effective communication with colleagues and management. Attend all briefings, meetings, and training sessions as required...
- ...additional languages is a significant advantage for global clientele. Technical Proficiency : Knowledge of property management systems like Opera PMS and other task delegation platforms. The "Raffles Standard" Personality A successful Senior Butler must embody...
- ...with precision and attention to detail. Maintain accurate records of guest interactions and preferences in the property management system. Standards, Etiquette & Brand Representation: Uphold Raffles grooming, etiquette, and presentation standards at all times....
- ...attention to detail and hospitality excellence Manage guest reservations, modifications, and cancellations using hotel management systems and maintain accurate records Address guest inquiries, requests, and concerns promptly and professionally, resolving issues to...
- ...contributes towards the achievement of financial targets ~All issues and negative guest feedback need to be properly reported on Glitch system ~Following up on opening and closing checklists ~Handle financial procedures according to guidelines set by the finance...