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- ...engaging teams through practical demonstrations and initiatives, and embedding a mindset of excellence across all touchpoints. With a refined... ...daily operations of all technical sections: Electrical systems HVAC (Heating, Ventilation, Air Conditioning) Plumbing &...
- ...government requirements. Establish People & Culture policies, systems, and employee services including housing and welfare. Design and implement the pre-opening learning and development plan, embedding brand culture and service excellence. Build a positive,...
- ...bartenders, baristas and service teams to a high technical and guest-facing standard. Pre-opening experience in a luxury or ultra-luxury resort environment is highly preferred. Creative, commercially aware and highly disciplined in standards, systems and execution....
- ...environment, the Duty Engineer represents the frontline of technical excellence, ensuring that every guest-facing and back-of-house system performs flawlessly at all times. This role transcends routine maintenance, requiring agility, precision, and a service-driven...
- ...with the ability to manage multiple guest touchpoints effectively. Excellent communication and interpersonal skills. Strong attention to detail, professionalism, and guest engagement skills. Proficiency in Front Office and guest service systems is preferred....
- ...Collaborate with auditors and provide required documentation to ensure transparency and accuracy Maintain and optimize credit and billing systems (e.g., Opera, Sun Systems, Micros) to ensure data integrity and efficiency Partner with Sales, Events, and Front Office teams to...
- ...allocations, guest preferences, and operational coordination with relevant departments. ~ Ensure an accurate and effective guest history system is maintained and used to enhance personalization. ~ Monitor quality audit results, including Forbes, LQA, and brand standards,...
- ...OVERVIEW The Talent & Culture Supervisor is responsible for managing and ensuring the accuracy, integrity, and efficiency of all HR systems, attendance tracking, and payroll processes. This role plays a critical part in maintaining compliance with Saudi labor regulations...
- ...purchasing records, including purchase orders, contracts, and supplier documentation Drive process improvements through procurement systems, automation, and reporting tools Lead and develop the purchasing team, fostering a culture of accountability, agility, and...
- ...offers. Accurately enter and update guest details, payment methods, preferences, and special requests in the property management system. Clearly explain hotel facilities, rates, booking terms, cancellation policies, and promotional offers. Process reservation...
- ...control or finance within a luxury or lifestyle hospitality environment Strong knowledge of cost accounting principles, inventory systems, and hotel operations, particularly within F&B Experience with financial and inventory systems such as Birchstreet, Materials...
- ...Laundry to ensure seamless operations. Communicate room status updates accurately and promptly through the property management system. Report maintenance issues, damages, and safety concerns to the relevant departments without delay. Standards, Safety & Compliance...
- ...safety, and emergency procedures, including evacuation protocols. Report hazards and maintenance issues through the appropriate systems. Maintain effective communication with colleagues and management. Attend all briefings, meetings, and training sessions as required...
- ...team activities, including client meetings, presentations, and events Maintain and update customer relationship management (CRM) systems with accurate client information and sales data Process client inquiries, reservations, and orders in a timely and professional...
- ...brands Strong experience in sourcing, interviewing, and managing full-cycle recruitment Familiarity with applicant tracking systems (ATS) and recruitment tools Knowledge of recruitment processes within Saudi Arabia, including government platforms (e.g., Qiwa,...
- ...luxury hospitality (Front Office, Concierge, or Butler service). Technical Skills : Proficiency in Opera Property Management System (PMS)and Microsoft Office is generally required for coordinating tasks and data. Traits : Exceptional eye for detail, the ability...
- ...of key for such areas · Ensure proper issuance for F&B items from the Store · Establish and maintain a cost allocation transfer system for F&B and accurately post all inter department transfer between the cost centers · Co-ordinate with purchasing team on pricing,...
- ...urgent service timelines. Financial & Administrative Control : Accurately record guest charges in the Opera Property Management System , manage inventory for chemicals and supplies, and assist with departmental performance reports. Safety & Maintenance :...
- ...Effective communication and coordination abilities. Time management and problem-solving skills. Familiarity with housekeeping systems and reporting procedures. Personal Attributes: Polished, professional, and confident presence. Calm, proactive, and...
- ...with precision and attention to detail. Maintain accurate records of guest interactions and preferences in the property management system. Standards, Etiquette & Brand Representation: Uphold Raffles grooming, etiquette, and presentation standards at all times....
- ...HACCP compliance. Play a key role in pre-opening planning including kitchen layout review, OS&E procurement, menu engineering, and system implementation. Oversee kitchen commissioning, equipment testing, and snagging to ensure operational readiness. Recruit,...
- ...communication and interpersonal skills in English; multilingual abilities are highly preferred Proficiency with property management systems (PMS) and hospitality technology platforms Comprehensive knowledge of luxury hospitality standards and best practices Strong...
- ...Prepare regular financial reports and presentations for senior management Implement and maintain credit management software systems Train and supervise credit department staff Stay updated on industry trends and best practices in credit management Qualifications...
- ...additional languages is a significant advantage for global clientele. Technical Proficiency : Knowledge of property management systems like Opera PMS and other task delegation platforms. The "Raffles Standard" Personality A successful Senior Butler must embody...
- ...modernize operations and enhance guest experience. Oversee cybersecurity, data protection, and compliance (e.g. GDPR, CCPA) across all systems. Ensure PMS and guest-facing technologies support personalization, operational efficiency, and service excellence. Lead...
- ...line with budgeted goals. Play a hands-on role in pre-opening activities including recruitment, training, SOP development, and system implementation. Ensure compliance with local regulations, health & safety standards, and sustainability initiatives. Foster a...
- ...Turkish or Middle Eastern cuisine preferred. Strong operational knowledge of fine dining service standards and restaurant management systems. Pre-opening experience is an advantage. Competencies: Strong leadership and team management skills Passion for Turkish...
- ...Strong communication and interpersonal skills. Organizational and problem-solving abilities. Familiarity with spa booking systems and operational procedures is an advantage. Personal Attributes: Passion for wellness and delivering exceptional guest experiences...
- ...Customer-focused mindset with a commitment to delivering exceptional guest experiences Proficiency in hospitality management systems and point-of-sale technology Strong organizational and time management skills with the ability to multitask in a fast-paced environment...
- ...excellence and guest-focused mindset Problem-solving abilities and conflict resolution skills Proficiency with hospitality management systems and point-of-sale technology Ability to work flexible hours, including early mornings and weekends Fluency in English;...