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- ...government requirements. Establish People & Culture policies, systems, and employee services including housing and welfare. Design and implement the pre-opening learning and development plan, embedding brand culture and service excellence. Build a positive,...
- ...rules, safety procedures, and speed regulations. Respond quickly to guest transportation requests via radio, phone, or dispatch system. Assist with VIP movements and special guest transportation arrangements. Coordinate closely with Bell Desk, Concierge, Front...
- ...and preparation methods in a helpful and approachable manner Manage all cash transactions, process payments through point-of-sale systems, and maintain accurate financial records Maintain a clean, organized, and hygienic work station and café environment, adhering...
- ...understanding of luxury hospitality standards and guest service principles ~ Familiarity with hotel operations and Property Management Systems (PMS) is an advantage ~ Proficiency in Microsoft Office applications and communication tools ~ Fluency in English; additional...
- ...ensure flawless guest journeys. Guest Profile Management : Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions. Pre-Arrival...
- ...Collaborate with auditors and provide required documentation to ensure transparency and accuracy Maintain and optimize credit and billing systems (e.g., Opera, Sun Systems, Micros) to ensure data integrity and efficiency Partner with Sales, Events, and Front Office teams to...
- ...purchasing records, including purchase orders, contracts, and supplier documentation Drive process improvements through procurement systems, automation, and reporting tools Lead and develop the purchasing team, fostering a culture of accountability, agility, and...
- ...Laundry to ensure seamless operations. Communicate room status updates accurately and promptly through the property management system. Report maintenance issues, damages, and safety concerns to the relevant departments without delay. Standards, Safety & Compliance...
- ...safety, and emergency procedures, including evacuation protocols. Report hazards and maintenance issues through the appropriate systems. Maintain effective communication with colleagues and management. Attend all briefings, meetings, and training sessions as required...
- ...with precision and attention to detail. Maintain accurate records of guest interactions and preferences in the property management system. Standards, Etiquette & Brand Representation: Uphold Raffles grooming, etiquette, and presentation standards at all times....
- ...of key for such areas · Ensure proper issuance for F&B items from the Store · Establish and maintain a cost allocation transfer system for F&B and accurately post all inter department transfer between the cost centers · Co-ordinate with purchasing team on pricing,...
- ...team activities, including client meetings, presentations, and events Maintain and update customer relationship management (CRM) systems with accurate client information and sales data Process client inquiries, reservations, and orders in a timely and professional...
- ...luxury hospitality (Front Office, Concierge, or Butler service). Technical Skills : Proficiency in Opera Property Management System (PMS)and Microsoft Office is generally required for coordinating tasks and data. Traits : Exceptional eye for detail, the ability...
- ...Turkish or Middle Eastern cuisine preferred. Strong operational knowledge of fine dining service standards and restaurant management systems. Pre-opening experience is an advantage. Competencies: Strong leadership and team management skills Passion for Turkish...
- ...Effective communication and coordination abilities. Time management and problem-solving skills. Familiarity with housekeeping systems and reporting procedures. Personal Attributes: Polished, professional, and confident presence. Calm, proactive, and...
- ...excellence and guest-focused mindset Problem-solving abilities and conflict resolution skills Proficiency with hospitality management systems and point-of-sale technology Ability to work flexible hours, including early mornings and weekends Fluency in English;...
- ...Prepare regular financial reports and presentations for senior management Implement and maintain credit management software systems Train and supervise credit department staff Stay updated on industry trends and best practices in credit management Qualifications...
- ...Strong communication and interpersonal skills. Organizational and problem-solving abilities. Familiarity with spa booking systems and operational procedures is an advantage. Personal Attributes: Passion for wellness and delivering exceptional guest experiences...
- ...communication and interpersonal skills in English; multilingual abilities are highly preferred Proficiency with property management systems (PMS) and hospitality technology platforms Comprehensive knowledge of luxury hospitality standards and best practices Strong...
- ...challenges Knowledge of health, safety, and hygiene standards in food service operations Proficiency with point-of-sale (POS) systems and hospitality management software Ability to work flexible hours, including early mornings and weekends as required Fluency...
- ...additional languages is a significant advantage for global clientele. Technical Proficiency : Knowledge of property management systems like Opera PMS and other task delegation platforms. The "Raffles Standard" Personality A successful Senior Butler must embody...
- ...to changing operational needs Proficiency in inventory management and basic cost control Experience with point-of-sale (POS) systems and hospitality management software Preferred: Experience in luxury hotel or resort operations Preferred: Familiarity with Middle...
- ...purchasing functions such as receiving and delivering supplies, maintaining organized storage facilities, and ensuring accurate filing systems for hotel inventory. Additionally, the Purchasing Manager supervises receiving clerks, streamlines shipping and receiving processes...
- ...service skills with a focus on creating memorable guest experiences Proficiency in hotel management software and point-of-sale systems Strong financial acumen, including budgeting and cost control Effective communication and interpersonal skills Food safety...
- ...We are seeking an Assistant IT Manager to support the planning, operation, and continuous enhancement of information technology systems at Fairmont The Red Sea. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security...
- ...standards Excellent communication and interpersonal skills with a customer-focused approach Proficiency with point-of-sale (POS) systems and restaurant management software Solid understanding of inventory management, cost control, and budget management...
- ...Demonstrated problem-solving abilities and sound decision-making skills under pressure Proficiency with point-of-sale (POS) systems and restaurant management software Exceptional organizational and time management skills with attention to detail Customer-focused...
- ...culinary trends Proficiency in inventory management and budgeting Experience with hospitality management software and point-of-sale systems Food safety certification Fluency in English; additional language skills are a plus Strong problem-solving abilities and...
- .... High attention to detail and accuracy. Ability to remain calm and professional under pressure. Proficiency in telephone systems and basic computer applications. Fluency in English required; additional languages are a strong advantage. Personal Attributes...
- ...RESERVATIONS HANDLING • PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND ACCURATELY THROUGH OPERA / ACCOR SYSTEMS. • RESPOND PROMPTLY TO INQUIRIES VIA PHONE, EMAIL, WEBSITE, OR OTA PLATFORMS. • UPSELL HIGHER ROOM CATEGORIES AND PROMOTE HOTEL...