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- ...reservations through phone, email, and designated reservation systems in a professional and timely manner. Respond to guest enquiries... ...skills with a warm and professional approach. Basic computer skills and familiarity with restaurant reservation systems; experience...
- ...attention to detail and accuracy. Ability to remain calm and professional under pressure. Proficiency in telephone systems and basic computer applications. Fluency in English required; additional languages are a strong advantage. Personal Attributes: Polished...
- ...preparation methods to confidently assist guests and provide recommendations. Accurately process guest orders and payments using the POS system while ensuring efficient and error-free service. Maintain a clean, organized, and welcoming dining environment, ensuring service...
- ...revenue generation, cost control, budgeting, and operational performance. Experience with POS, reservation, and workforce management systems. Strong interpersonal, leadership, and written and verbal communication skills. Fluent in English; knowledge of Arabic is an...
- ...engagement. Ensure guest requests and related tasks are properly recorded, tracked, and followed through using the relevant resort systems. Coordinate closely with Concierge, Front Office, Guest Relations, Valet, Security, Housekeeping, and other resort departments...
- ...and support effective service recovery. Maintain accurate guest preferences, requests, and relevant stay information within hotel systems. Stay informed of daily arrivals, departures, VIP movements, resort activities, and operational updates. Coordinate departure...
- ...and follow-through. Proficiency in Microsoft Office applications and confidence using digital tools. Familiarity with hotel systems such as Opera PMS, MessageBox, or similar guest service platforms is an advantage. Strong interpersonal and problem-solving skills...
- ...beverage selections and menu offerings to enhance guest satisfaction Process transactions accurately using the Point of Sale (POS) system and handle cash and card payments with precision Monitor and manage bar inventory, including stock levels, ordering supplies,...
- ...required • Journeyman’s papers or international equivalent required • Diploma Certification in a Culinary discipline preferred • Computer literate in Microsoft Windows applications an asset • Strong interpersonal and problem-solving abilities • Ability to work...
- ...hospitality industry. Good understanding of cost accounting, inventory control, and F&B operations. Experience with hospitality systems such as FMC, Adaco, FutureLog, Materials Control, Sun Systems, Opera, or Micros is an advantage. Strong Microsoft Excel and...
- ...budgets and financial projections Investigate cost anomalies and recommend corrective actions Utilize accounting software and ERP systems to track and report on costs Qualifications ~3-5 years of professional experience in cost accounting, financial control, or a...
- ...control. Good understanding of hotel purchasing, inventory management, and procurement processes. Experience with procurement systems such as FutureLog, Adaco, or similar platforms. Strong analytical, negotiation, and commercial skills. Good financial...
- ...communication and stakeholder coordination skills. Strong organizational, planning, and problem-solving abilities. Familiarity with spa systems, booking platforms, and property management systems is an advantage. Personal Attributes: Passion for wellness, luxury...
- ...Events, Banquets, Entertainment, and IT teams, you will be responsible for setting up, operating, maintaining, and troubleshooting AV systems to ensure every event and guest interaction reflects SLS standards, operational excellence, and a commitment to unforgettable...
- ...commercial kitchen equipment including ovens, combi ovens, fryers, grills, steamers, dishwashers, refrigeration units, and extraction systems. Maintain laundry equipment including washers, dryers, ironing machines, and other related operational systems. Conduct...
- ...organized and welcoming host stand and reception area throughout service. Manage reservations accurately using restaurant reservation systems, including guest details and seating plans. Confirm reservation information and communicate updates with relevant team members....
- ..., training, performance monitoring, and conduct regular briefings on security procedures and incident response Monitor security systems including CCTV, access control systems, and alarm systems to ensure optimal functionality and coverage across the property Conduct...
- .... Accurately record guest messages, requests, service notes, and relevant information in Opera PMS and other designated hotel systems. Review and maintain accurate guest information in hotel systems in accordance with established procedures. Monitor communication...
- ...policies, security protocols, and confidentiality standards Train front office team members on customer service excellence, hotel systems, and operational procedures Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations...
- ...coordination and document control—is often mandatory for this specific destination. Technical Skills : Proficiency in property management systems (like Opera ) and a deep understanding of specialized cleaning techniques for high-end finishes. Core Attributes : A proactive...
- ...comprehensive risk assessments and threat analyses to identify vulnerabilities and recommend preventive measures Manage security systems and technology infrastructure, including access control, surveillance, and alarm systems, ensuring optimal functionality and...
- ...Demonstrated problem-solving abilities and sound decision-making skills under pressure Proficiency with point-of-sale (POS) systems and restaurant management software Exceptional organizational and time management skills with attention to detail Customer-focused...
- ...standards Excellent communication and interpersonal skills with a customer-focused approach Proficiency with point-of-sale (POS) systems and restaurant management software Solid understanding of inventory management, cost control, and budget management...
- ...Comprehensive knowledge of hospitality operations, guest service standards, and industry best practices Experience with property management systems and hospitality technology platforms Excellent analytical and problem-solving abilities with strong attention to detail...
- ...safety, and emergency procedures, including evacuation protocols. Report hazards and maintenance issues through the appropriate systems. Teamwork & Communication Maintain effective communication with colleagues and management. Attend all briefings, meetings,...
- ...additional languages is a significant advantage for global clientele. Technical Proficiency : Knowledge of property management systems like Opera PMS and other task delegation platforms. The "Raffles Standard" Personality A successful Senior Butler must embody...
- ...attention to detail and hospitality excellence Manage guest reservations, modifications, and cancellations using hotel management systems and maintain accurate records Address guest inquiries, requests, and concerns promptly and professionally, resolving issues to...
- ...with precision and attention to detail. Maintain accurate records of guest interactions and preferences in the property management system. Standards, Etiquette & Brand Representation: Uphold Fairmont grooming, etiquette, and presentation standards at all times....
- ...visitors, and vehicles enter through authorized channels. • Maintain vigilance at pass counters and support the Visitor Management System, contractor controls, vehicle checks, and delivery access procedures. • Perform roving safety and security patrols within and...
- ...contributes towards the achievement of financial targets ~All issues and negative guest feedback need to be properly reported on Glitch system ~Following up on opening and closing checklists ~Handle financial procedures according to guidelines set by the finance...