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- ...Process transactions accurately using the Point of Sale (POS) system and handle cash and card payments with precision Monitor and... ...including evenings, weekends, and holidays Team player mentality with a positive attitude and willingness to support colleagues...
- ...property level. This role ensures that all technology platforms support business objectives, enhance guest experiences, and comply with... ..., data protection, and compliance (e.g. GDPR, CCPA) across all systems. Ensure PMS and guest-facing technologies support...
- ...all cash transactions, process payments through point-of-sale systems, and maintain accurate financial records Maintain a clean, organized... ..., and facility preparation Collaborate with team members to support smooth operations during peak and off-peak hours Attract and...
- ...Job Summary The Cluster Assistant Director of Sales supports the strategic and operational leadership of the Sales function... ...and performance discipline. REPORTING, PROCESS EXCELLENCE & SYSTEMS INTEGRITY • Ensure accurate and timely recording of all sales...
- ...professional, and timely service. The role ensures smooth guest mobility, supports arrival and departure operations, and contributes to a seamless... ...to guest transportation requests via radio, phone, or dispatch system. Assist with VIP movements and special guest transportation...
- ...bespoke in-room arrangements for VIPs and special occasions. Support service recovery efforts by ensuring swift corrective action... ...updates accurately and promptly through the property management system. Report maintenance issues, damages, and safety concerns to...
- ...dislikes" gleaned from observations and feedback. Administrative Support : Assist the Head Butler with administrative needs, including... ...Technical Skills : Proficiency in Opera Property Management System (PMS)and Microsoft Office is generally required for...
- ...times. Provide on-the-job training, performance feedback, and support to develop team excellence. Operational Control &... ...Monitor and control luggage storage areas, logbooks, and tracking systems to prevent loss or damage. Ensure accurate handling of messages...
- ...and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and... ...with butler admin supervisors for restocks. Service Recovery Support : Assist in logging and reporting guest complaints, tracking feedback...
- ...ensuring feedback is logged and followed up in the appropriate systems. ~ Handle special requests before, during, and after stays... ...opportunities across rooms, suites, F&B outlets, and spa supporting revenue targets. ~ Enroll guests into loyalty programs such...
- ...detailed records of guest interactions, preferences, and feedback Support check-in and check-out processes when required Promote hotel... ...~ Familiarity with hotel operations and Property Management Systems (PMS) is an advantage ~ Proficiency in Microsoft Office...
- ...setup requirements for VIP movements, events, and functions. Support service recovery efforts through immediate corrective action... ...management and problem-solving skills. Familiarity with housekeeping systems and reporting procedures. Personal Attributes: Polished,...
- ...approach, you will safeguard the hotel’s financial health while supporting the dynamic, high-energy environment that defines SLS. Key... ...and accuracy Maintain and optimize credit and billing systems (e.g., Opera, Sun Systems, Micros) to ensure data integrity and...
- ...continuous feedback, performance reviews, and development plans. Support talent development, succession planning, and internal mobility... ...of fine dining service standards and restaurant management systems. Pre-opening experience is an advantage. Competencies:...
- ...wellness experience aligned with Fairmont brand standards. Support personalized service delivery by anticipating guest needs and preferences... ...and problem-solving abilities. Familiarity with spa booking systems and operational procedures is an advantage. Personal...
- ...properly set, cleared, and reset according to service standards. Support team members with food running, table service, and station... ...Report hazards and maintenance issues through the appropriate systems. Maintain effective communication with colleagues and management...
- ...maintaining organized storage facilities, and ensuring accurate filing systems for hotel inventory. Additionally, the Purchasing Manager... ...operational standards, the position plays a critical role in supporting efficient hotel operations. Maintain appropriate par stock...
- ...requests accurately and punctually. Guest Assistance & Service Support: Assist guests with general inquiries, hotel information,... ...calm and professional under pressure. Proficiency in telephone systems and basic computer applications. Fluency in English required...
- ...RESERVATION REQUESTS EFFICIENTLY AND ACCURATELY THROUGH OPERA / ACCOR SYSTEMS. • RESPOND PROMPTLY TO INQUIRIES VIA PHONE, EMAIL, WEBSITE,... ...POLICIES, RESERVATION PROCEDURES, AND BRAND STANDARDS. • SUPPORT IN OVERBOOKING SITUATIONS AS PER HOTEL REVENUE STRATEGY....
- ...standards. Provide on-the-job training, performance feedback, and support to develop service excellence. Assist in conducting... ...preferences, feedback, and service recovery actions in the hotel systems. Participate in daily briefings, handovers, and service meetings...
- ...government requirements. Establish People & Culture policies, systems, and employee services including housing and welfare. Design... ...and implement a comprehensive People & Culture strategy that supports the hotel’s business objectives and enhances the employee experience...
- ...& Culture strategy. Assess organizational needs and develop aligned human resource solutions. Manage all talent systems and provide support and training to T&C and operational teams Support & collaboration of regional Accor functional roles Employee Relations...
- ...maintaining high service standards and addressing guest concerns promptly and professionally Operate and manage point-of-sale (POS) systems and beverage management software to track sales, inventory, and staff performance Develop and implement beverage menus,...
- ...additional languages is a significant advantage for global clientele. Technical Proficiency : Knowledge of property management systems like Opera PMS and other task delegation platforms. The "Raffles Standard" Personality A successful Senior Butler must embody...
- ...urgent service timelines. Financial & Administrative Control : Accurately record guest charges in the Opera Property Management System , manage inventory for chemicals and supplies, and assist with departmental performance reports. Safety & Maintenance :...
- ...Proven leadership experience managing diverse teams in a fast-paced hospitality setting Strong knowledge of hotel operations systems, property management software, and hospitality technology platforms Excellent crisis management and problem-solving abilities with...
- ...service orientation with a demonstrated commitment to exceeding guest expectations Advanced proficiency with property management systems and hospitality technology platforms Strong financial acumen with experience managing significant operational budgets...
- ...Guest Relations, Butler Service, Housekeeping, Spa, Food & Beverage, and Recreation teams to ensure seamless service delivery. Support arrival and departure experiences, including airport transfers, luggage handling coordination, and transportation logistics. Maintain...
- ...organizational and time management abilities with the capacity to multitask effectively Proficiency with reservation and point-of-sale systems Ability to remain calm, professional, and solution-oriented in high-pressure environments with strong attention to detail...
- ...purchasing records, including purchase orders, contracts, and supplier documentation Drive process improvements through procurement systems, automation, and reporting tools Lead and develop the purchasing team, fostering a culture of accountability, agility, and...