Customer Service & Logistics Support

Introduction

Are you looking for a dynamic, hands-on role where you can truly make an impact? This is a unique opportunity to be part of the setup and growth of a brand-new service and calibration laboratory in Saudi Arabia.

We are building a small, agile team with big ambitions to create a high-performing operation focused on speed, quality, and customer satisfaction. In this role, you will be at the heart of daily operations, supporting both customers and logistics while helping shape the way the lab operates from the ground up.

This position offers excellent exposure and growth, where you will gain broad experience across customer service, logistics, and customs coordination, while contributing directly to a fast-growing organization.

Role Overview

We are looking for a hands-on and detail orientated professional to support both customer service and logistics/customs coordination in our growing service operation. This is a dynamic role combining customer interaction, administrative coordination, and physical handling of equipment.

As part of a small and expanding team, you will take ownership across the full shipment flow from receiving and unpacking incoming equipment to coordinating outbound shipments and supporting customs processes. Delivering a high level of customer satisfaction is a key priority in everything you do.

Key Responsibilities

Customer Service

• Provide timely, clear, and professional communication with a strong focus on customer satisfaction
• Support issue resolution and ensure customer needs are addressed quickly and effectively
• Act as a key contact for customers regarding shipment status, service progress, and delivery timelines
• Coordinate closely with technicians and operations to meet customer expectations

Logistics, Receiving & Shipping (Hands-On)

• Receive incoming shipments, inspect, and register equipment accurately
• Verify documentation and report discrepancies or damages
• Prepare, pack, and label outbound shipments in line with company standards
• Coordinate shipments with freight forwarders and courier services

Customs & Coordination

• Prepare and review import/export documentation (commercial invoices, packing lists, etc.)
• Work with customs brokers to support smooth clearance of shipments
• Monitor shipments and proactively follow up on delays or issues
• Ensure compliance with basic Saudi customs (ZATCA) requirements
• Support continuous improvement of logistics and customs processes

Required Qualifications & Experience

• 3–5 years of experience in customer service, logistics or a service environment
• Practical experience with international shipments and documentation
• Basic to intermediate knowledge of customs processes
• Comfortable working in a hands-on environment (receiving, packing, moving equipment)
• Familiarity with Oracle
• Fluent in Arabic & English

Key Skills

• Strong sense of ownership and accountability
• Customer-focused mindset with attention to service quality
• Hands-on and practical approach combined with administrative accuracy
• Good organizational skills and ability to manage multiple priorities
• Strong communication and teamwork skills

What Success Looks Like

• Smooth and efficient flow of inbound and outbound shipments
• High level of customer satisfaction and clear communication
• Accurate handling of equipment and documentation
• Effective coordination with logistics partners and customs brokers
• Reliable contribution to a growing and high-performing team

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We\'re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We\'re honest about what\'s working and what isn\'t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation, Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io.

Bonus or Equity. This position is also eligible for bonus as part of the total compensation package.