Director of Spa and Wellness
Full-time
Rosewood Hotel Group
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Role Overview
At Rosewood AMAALA, wellness is more than a service—it is a transformative journey inspired by our philosophy of Relationship Hospitality and A Sense of Place. We are creating one of the world's most exceptional wellness destinations, where personalized care, longevity, movement, mindfulness, and holistic wellbeing are seamlessly integrated into every guest experience. The Director of Spa & Wellness provides strategic leadership and operational oversight for all Spa & Wellness operations, ensuring exceptional guest experiences, commercial success, innovation, and service excellence. This role is responsible for developing a world-class wellness destination, leading a high-performing team, driving financial performance, curating signature wellness experiences, and maintaining the highest standards of luxury hospitality while fostering meaningful relationships with guests, associates, and wellness partners.
Key Responsibilities
- Provide strategic leadership for all Spa & Wellness operations, ensuring alignment with Rosewood brand standards and the vision of Rosewood AMAALA.
- Develop and execute the Spa & Wellness business strategy, annual operating plan, budgets, and long-term commercial objectives.
- Curate innovative wellness experiences, treatments, retreats, and holistic programming that differentiate the resort within the ultra-luxury market.
- Ensure exceptional guest satisfaction through personalized wellness journeys and intuitive luxury service.
- Curate Spa and Wellness experience for every guest creating lifelong memories and impactful wellness.
- Lead, inspire, coach, and develop a diverse team of spa, wellness, fitness, recreation, and wellness practitioners.
- Foster a culture of excellence, continuous learning, and genuine hospitality throughout the department.
- Drive revenue growth through strategic pricing, retail optimization, memberships, wellness packages, and destination experiences.
- Monitor financial performance, controlling labor, operating expenses, and profitability while maximizing revenue opportunities.
- Ensure all Spa & Wellness facilities are maintained to the highest standards of luxury, hygiene, safety, and operational excellence.
- Oversee treatment quality, wellness programming, fitness operations, hydrotherapy facilities, and guest wellness experiences.
- Develop and maintain partnerships with leading wellness brands, practitioners, therapists, and industry experts.
- Collaborate closely with Rooms, Food & Beverage, Residences, Culinary, Engineering, Retail, and Marketing to create integrated luxury wellness experiences.
- Ensure compliance with local health regulations, licensing requirements, safety procedures, and company policies.
- Champion sustainability initiatives and environmentally responsible wellness practices aligned with Rosewood AMAALA's vision.
- Monitor guest feedback, online reputation, Forbes Travel Guide standards, and LQA requirements, implementing continuous improvements.
- Lead recruitment, succession planning, performance management, and talent development for the Spa & Wellness division.
- Stay informed of emerging global wellness trends, technologies, treatments, and luxury hospitality innovations to continuously elevate the guest experience.
Qualifications and Requirements
- Bachelor's degree in Hospitality Management, Wellness Management, Business Administration, or a related field.
- Professional certifications in Spa Management, Wellness Leadership, or related disciplines are preferred.
- Minimum 8–10 years of progressive luxury spa and wellness leadership experience, including at least 4 years in a Director or senior management role.
- Proven experience within internationally recognized luxury hotels, resorts, destination spas, or wellness retreats.
- Strong understanding of Forbes Travel Guide, LQA, and luxury hospitality service standards.
- Passion for holistic wellness, innovation, sustainability, and delivering transformational guest experiences.
- Ability to thrive in a fast-paced, pre-opening luxury environment while maintaining exceptional attention to detail.
Vacancy posted 20 hours ago
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