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- ...high-end brands Create engaging social-first content for Instagram and digital campaigns Cover resort experiences, F&B outlets, events, and signature moments Collaborate closely with the Marketing team to support brand campaigns and launches Maintain a...
- ...system permissions, and onboarding/offboarding processes. Provide IT support during critical hotel operations, openings, and special events. Ensure compliance with Ennismore IT standards, cybersecurity requirements, and local regulations. Support IT audits, risk...
- ...communicate effectively with the service team to ensure expectations are met or exceeded. Maintain up-to-date knowledge of menus, special events, seating arrangements, and guest preferences. Handle guest complaints, feedback, and queries professionally, ensuring resolution...
- ...hazards immediately to the appropriate department. Operational Support: Assist with special cleaning projects, deep cleaning, and event-related setups as assigned. Support Housekeeping and other departments during peak periods or special occasions. Handle lost...
- ...Services. Maintain cleanliness, organization, and presentation of the porte-cochere, lobby entrances, and bell desk areas. VIP, Events & Special Handling: Oversee special arrangements for VIPs, groups, long-stay guests, and special events. Ensure timely and...
- ...including arts & crafts, themed games, music sessions, fitness mini-classes, storytelling, and role-play scenarios. · Animate themed events, special moments, or surprise engagements tailored for young guests, contributing to the creation of memorable family experiences....
- ...sustainability practices and their importance to the organization Represent the resort in sustainability-related forums and industry events Qualifications Bachelor's degree in Environmental Science, Sustainability, or a related field Minimum of 5 years of...
- ...transitions and continuity of guest service. ~ Attend daily briefings and remain informed on occupancy, arrivals, departures, events, and internal updates. ~ Operate the Property Management System (preferably Opera Cloud) confidently for all Front Office functions...
- ...cleanliness or public area presentation promptly and professionally. Coordinate special cleaning or setup requirements for VIP movements, events, and functions. Support service recovery efforts through immediate corrective action and follow-up. Team Leadership &...
- ...including arts & crafts, themed games, music sessions, fitness mini-classes, storytelling, and role-play scenarios. · Animate themed events, special moments, or surprise engagements tailored for young guests, contributing to the creation of memorable family experiences....
- ...channels (e.g., packages, retail, memberships). 6. Sales, Marketing & Branding Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships. Ensure alignment with Raffles & Fairmont brand standards across all collateral,...
- ...with professionalism, empathy, and a solution-oriented approach. Maintain comprehensive knowledge of hotel facilities, services, events, and local attractions to provide informed guidance. Record and communicate guest preferences, special occasions, and feedback...