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- ...risks and makes considered decisions based on information and intelligence across the organization. Analyse and prioritise training needs... .... Support where appropriate to the Director of Safety & Security and department in relation to the organisation and administration...
- ...assistance without being intrusive. Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any... ...and "Be Happy" personality, demonstrating empathy, emotional intelligence, and a genuine passion for guest service. Experience in a resort...
- ...departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences. Build and maintain... ...pressure. High level of cultural awareness and emotional intelligence. Excellent organizational skills and attention to detail....
- ..., discretion, and compliance with hotel policies, safety, and security procedures. Qualifications Qualifications & Experience:... ...Exceptional interpersonal and communication skills. High emotional intelligence and cultural awareness. Proven service recovery and problem...
- ...Microsoft Office Suite preferred. ~ Excellent communication skills in English (Arabic and additional languages are an advantage). ~ Professional presentation, cultural intelligence, and strong client-service orientation. ~ Willingness to travel as required....
- ...training, storytelling, and role modeling of brand values. Ensure high standards of grooming, professionalism, and emotional intelligence within the team. Support talent development, succession planning, and the growth of future leaders within the Raffles family....
- ...and continuous improvement within the F&B team. Act as a business partner to the Director of F&B, providing insights, market intelligence, and operational recommendations. Qualifications Minimum 8–10 years of progressive Food & Beverage leadership experience,...
- ...relations, media visits, and PR activations. ~ Excellent writing, storytelling, and editorial judgment skills. ~ High cultural intelligence, discretion, and professionalism. ~ Experience working with PR agencies and multiple stakeholders. ~ Willingness to travel...
- ...contracts while maintaining the utmost confidentiality and security. 2. Essential Functions & Core Responsibilities Strategic... ...adhering to strict internal and external audit trails. Market Intelligence & Networking • Maintain an impeccable network of contacts...
- ...MICE accounts, ensuring long-term partnerships. Support revenue delivery through performance analysis, forecasting, and market intelligence. Provide day-to-day leadership, coaching, and guidance to the Sales team. Collaborate closely with Revenue, Marketing,...
- ...and luxury buyer expectations. ~ Excellent communication and presentation skills in English and Arabic . ~ High cultural intelligence and confidence in hosting senior and high-profile clients. ~ Proficiency in Salesforce, Delphi , and Microsoft Office (experience...
- ...The Director of Technology Experience is a senior leadership role responsible for translating corporate IT strategy into effective, secure, and guest-centric technology solutions at the property level. This role ensures that all technology platforms support business...
- ...approachable “first point of contact” for any colleague seeking guidance, support, or clarification Demonstrate strong emotional intelligence and handle sensitive conversations with empathy, discretion, and respect Provide guidance to HODs and supervisors on handling...
- ...systems at Fairmont The Red Sea. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems—enabling seamless hotel operations and delivering exceptional guest...
- ...grooming, etiquette, and communication standards at all times. Demonstrate impeccable manners, cultural sensitivity, and emotional intelligence befitting a luxury heritage brand. Represent the values, history, and service culture of Raffles Hotels & Resorts in every...
- ...&B outlets, Spa & Boutique as per policy. · Ensure that all merchandise are stored properly in locked storage areas and monitor security control of key for such areas · Ensure proper issuance for F&B items from the Store · Establish and maintain a cost allocation...
- ...excellence. Operational Control & Coordination: Coordinate closely with Front Desk, Concierge, Guest Relations, Valet, and Security teams to ensure seamless operations. Monitor and control luggage storage areas, logbooks, and tracking systems to prevent loss...
- ...~ Pre-Opening & System Setup. Actively assist the DOF in the financial setup phase, including establishing bank accounts, securing necessary permits, and finalizing the accounting software structure (e.g., SAP, SunSystems) tailored for a cluster operation. Develop...
- ...Maintain strict confidentiality regarding guest information and in-room observations. Ensure adherence to health, safety, and security procedures. Qualifications Qualifications & Experience: Minimum 2–4 years of experience in Housekeeping within a luxury or...
- ...consumption of guest supplies is under control · Assists in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests · Coordinate routine cleaning programs including spring...
- ...Supervise & assist Attendants if needed to dress kids and change diapers. Check & supervise the work of Attendants based on proper security procedures ensure that every kid and parent has signed in and signed out in our sign in and sign out form. Brief & supervise...
- ...monitoring. Coordination & Communication: Liaise closely with Front Office, Guest Relations, Food & Beverage, Engineering, and Security to ensure seamless public area operations. Report maintenance issues, damages, and safety concerns promptly. Ensure accurate...
- ...Safety Communication: Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations. Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure. Maintain...
- ...Raffles values, heritage, and service philosophy. Compliance & Professional Development: Ensure compliance with hotel safety, security, and confidentiality policies. Protect guest privacy and handle sensitive information with discretion and integrity....