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- ...growth. We’re not here to keep up but to redefine what’s possible, and our track record proves it. Your Role We are seeking a ITIL Expert with 10+ years of experience in IT Service Management. In this role, you will be responsible for defining, managing, and optimizing...
- An IT Solutions Company operating in Saudi Arabia seeks a Technical Support Specialist to provide troubleshooting assistance and document user interactions. The ideal candidate will have 2+ years of relevant experience, fluent in both English and Arabic, and possess strong...
- ...the end-to-end support operating model for AI and enterprise technology solutions. Responsibilities include defining SLAs, managing ITIL-aligned operations, leading client communications, and driving continuous improvement initiatives. The ideal candidate has proven experience...
- ...Support Operations Lead to govern end-to-end support for AI and enterprise technology solutions. Responsibilities include establishing ITIL-aligned workflows, managing client communications, and leading a technical support team. Candidates should have a proven background...
- A digital and user experience design agency in Saudi Arabia is looking for an IT Administrator to manage IT processes and support a team of 30-40 members. The ideal candidate has strong experience with Google Workspace, Mac OS, and Windows systems, and excels in communication...
- D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous...
- ...stakeholder management and excellent communication and interpersonal skills. ~ Analytical and quantitative thinking abilities. ~ ITIL v3 Practitioner or v4 Foundation preferred. ~ Strategic Thinking, Drive for Excellence, Customer Orientation, Teamwork &...
- ...including Manage IT services which comprises of the entire portfolio of IT Infrastructure and application management by following up ITIL and ISO standards. Our Head office for Middle east is located in Riyadh (Saudi Arabia), Africa Head office is in Sudan and Asia...
- ...application support (builds, releases, crash logs, compatibility). • Log analysis, performance tuning, and monitoring/alerting setup. • ITIL Incident, Problem, and Change management. About the company Saudi Networkers Services, incorporated in 2001 with an aim to...
- ...Preferred Skills Experience working on government or large enterprise projects Familiarity with other frameworks such as ITIL, ISO 27001, or NIST Strong communication and presentation abilities Ability to work in both onsite and offshore delivery models...
- ...security, and automation tools (Terraform, Ansible, etc.). • Certifications Relevant certifications (AWS/Azure Solutions Architect, CISSP, ITIL, etc.) are preferred. • Soft Skills Strong communication, problem-solving, and stakeholder management skills. About the company...
- ...big advantage. SQL Server and Oracle DB knowledge are desirable but not mandatory. Business process certifications in Balanced Scorecard, Project Management, IT Governance (ITIL, COBIT) are highly desirable but not mandatory. Minimum 3 Years of experience ....
- ...knowledge of security operations, incident response, and vulnerability management. ~ Good understanding of IT Service Management (ITIL)and enterprise IT environments. Other Preferred Qualifications: Master’s degree in Cybersecurity or a related discipline....
$7500 - $8000 per month
...governance frameworks, policies, and procedures in line with SAMA IT Governance Framework (ITGF) and other related standards (COBIT, ITIL, ISO). Work with other Technology team to address internal and external audit observations and collect the required evidence...- ...Cloud Architect Certification from AWS/Azure/Google IT Infrastructure certification from leading OEMs TOGAF (Desirable) ITIL (Desirable) Experience: Minimum 7 Years of relevant experience Experience working at a Big 4 or Management Consulting firm...
- ...service delivery operations to ensure reliable access to digital workplace technologies and consistent, effective application of ITSM and ITIL practices. • Manage the service health, service levels, and user experience indicators for the region. • Analyze performance...
- ...party patching (Adobe, Java, Chrome, etc.). Familiarity with SCCM, WSUS, Intune, or other patch tools is a plus. Understanding of ITIL processes (Incident, Change, Problem). Understand GOV policies and process related to change within environment as CRQ. Soft...
- ...access across devices using SSO, MFA, VPNs, and enterprise mobility platforms. Collaborate with the ITSM team to define and uphold ITIL-aligned processes, SLAs, and XLAs (Experience Level Agreements) for executive support. Maintain service performance dashboards,...
- ...Computer Science, Information Systems, or related field (Master’s preferred). ~ Certifications in TOGAF, Cloud (AWS/Azure/GCP), ITIL, or PMP are a strong plus. Benefits Why Join FMB? Work directly with ministries and authorities shaping Saudi Arabia’s Vision...
- ...Master’s degree in a relevant field. Certifications in architecture methodologies (such as TOGAF) or cloud platforms (AWS, Azure). ITIL certification is preferred. Experience with DevOps practices and tooling to enhance collaboration between development and...
- ...operating high-availability platforms (24/7 environments). ~ Proven experience implementing and running ITSM processes in production (ITIL-aligned). Technical & Professional Skills Deep understanding of incident/problem/change management , operational readiness...
- ...Familiarity with monitoring and alerting tools such as Splunk, Datadog, or Prometheus. Knowledge of standard frameworks, with ITIL (Information Technology Infrastructure Library) being highly valued. ITIL 4 / COBIT / Agile Certifications. #J-18808-Ljbffr...
- ...written and verbal, with a strong ability to interact with diverse stakeholders. Knowledge of service management frameworks such as ITIL is preferred. Ability to work under pressure, adapt to changing priorities, and manage multiple tasks simultaneously. A...
- ...and experience required: ~ Experience with information management, SDLC, ITSM, agile/lean methodologies, infrastructure, EA, and ITIL frameworks. ~ Knowledge of TOGAF 9, Zachman, and NORA frameworks. ~ Experience with scalable enterprise-level agile methodologies...
- ...Proven track record in project management, with strong communication and leadership abilities. ~ Relevant certifications such as ITIL, CompTIA Security+, or vendor-specific certifications in backup management are a plus. Comprehensive benefits package #J-1880...
- ...disaster recovery methodologies. Understanding of data security, access control, and compliance principles. Familiarity with ITIL-based incident and problem management processes. Experience & Certifications (Preferred) ~ Google Cloud certifications (e.g., Professional...
- ...support including issue diagnosis, resolution, and escalation when required. Log, track, and manage incidents in line with defined ITIL/service desk processes. Troubleshoot hardware, software, and network-related issues, ensuring minimal downtime. Escalate...
- ...~ Bachelor degree of computer science or equivalent. ~2+ years of experience in the IT healthcare. ~ Good knowledge of ITSM – (ITIL) is preferred. ~ Most preferred – experience working in healthcare domain. ~ Good interpersonal and communications skills. ~ ITIL...
- ...motivate a team. Strong analytical, problem-solving, and decision-making skills. Exceptional communication and interpersonal skills. Proficient with IT management software and tools. CERTIFICATIONS such as ITIL, PMP, or similar are a plus. #J-18808-Ljbffr...
- ...providers to identify processes/tools that enhance the end-user experience of the service. Manage significant outages through standard ITIL processes until resolution. Promote knowledge sharing through presentations and similar activities among team members. Possess...
