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- ...first interaction. Key Responsibilities Respond promptly and professionally to all reservation enquiries via phone, email, and online platforms in accordance with departmental SOPs. Identify guest needs, preferences, and travel patterns to recommend suitable...
- ...corporate communications. • Ensure team readiness through scenario planning, protocol training, and issue tracking. • Monitor online sentiment, media climate, and reputation indicators, escalating risks appropriately. • Conduct proactive reputation-risk scanning...
- ...the coordination of amenities, decorations, flowers, beverages, pastries, and other guest arrangements. · Monitor guest feedback, online reviews, and survey channels, ensuring service concerns are logged and followed up internally. · Handle guest concerns and...
- ...local market dynamics Create and execute digital marketing campaigns, including social media strategy, content development, and online engagement initiatives Organize and manage high-profile events, product launches, and promotional activities that enhance brand...