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- ...standards Manage vendor relationships and negotiate contracts to secure competitive pricing, favorable terms, and reliable supply chain... ...costs without compromising quality Proficiency with ERP systems, procurement software, and data analysis tools Excellent...
- ...ensuring feedback is logged and followed up in the appropriate systems. ~ Handle special requests before, during, and after stays... ...with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs swiftly. ~ Maintain...
- ...departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences. Build and maintain... ...guest interactions and preferences in the property management system. Standards, Etiquette & Brand Representation: Uphold Raffles...
- ...maintaining organized storage facilities, and ensuring accurate filing systems for hotel inventory. Additionally, the Purchasing Manager... ...and contracting of food, beverage, and commodity suppliers to secure optimal pricing, consistency, and value. Develop and...
- ...quality Partner with Culinary and F&B teams to support menu engineering, recipe costing, and portion control Review invoices,... ...Strong knowledge of cost accounting principles, inventory systems, and hotel operations, particularly within F&B Experience with...
- ...communication protocols in case of fire, medical incidents, or security situations. Act as a central communication point during emergencies... ...and professional under pressure. Proficiency in telephone systems and basic computer applications. Fluency in English required...
- ...Communication: Coordinate closely with Front Office, Housekeeping, Engineering, and Guest Services to ensure seamless operations. Ensure... ...problem-solving abilities. Familiarity with spa booking systems and operational procedures is an advantage. Personal...
- ...date guest profiles and reservations in the property management system. Coordinate closely with Housekeeping, Concierge, Butler... ...Professional Development: Ensure compliance with hotel safety, security, and confidentiality policies. Protect guest privacy and handle...
- ...preferences, feedback, and service recovery actions in the hotel systems. Participate in daily briefings, handovers, and service... ...confidentiality, discretion, and compliance with hotel policies, safety, and security procedures. Qualifications Qualifications & Experience:...
- ...Communication: Work closely with Front Desk, Concierge, Housekeeping, Engineering, and Food & Beverage to ensure seamless service delivery.... ...field preferred. Experience with property management systems (Opera or equivalent) is an advantage. Skills & Competencies...
- ...Assist other recreation operations when required. Team Collaboration Work closely with Recreation, Front Office, Housekeeping, Security, and Food & Beverage teams to ensure seamless guest experiences. Participate in departmental meetings and training sessions....
- ...Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive. Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards. Adhere to all Raffles and Accor...
- ...beverage selections and menu offerings to enhance guest satisfaction Process transactions accurately using the Point of Sale (POS) system and handle cash and card payments with precision Monitor and manage bar inventory, including stock levels, ordering supplies,...
- ...and preparation methods in a helpful and approachable manner Manage all cash transactions, process payments through point-of-sale systems, and maintain accurate financial records Maintain a clean, organized, and hygienic work station and café environment, adhering...
- ...direct-report responsibility, ensuring alignment, accountability, and performance discipline. REPORTING, PROCESS EXCELLENCE & SYSTEMS INTEGRITY • Ensure accurate and timely recording of all sales activities, opportunities, and account updates in Salesforce/Delphi...
- ...maintaining high service standards and addressing guest concerns promptly and professionally Operate and manage point-of-sale (POS) systems and beverage management software to track sales, inventory, and staff performance Develop and implement beverage menus,...
- ...understanding of luxury hospitality standards and guest service principles ~ Familiarity with hotel operations and Property Management Systems (PMS) is an advantage ~ Proficiency in Microsoft Office applications and communication tools ~ Fluency in English; additional...
- ...ensure flawless guest journeys. Guest Profile Management : Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions. Pre-Arrival...
- ...service orientation with a demonstrated commitment to exceeding guest expectations Advanced proficiency with property management systems and hospitality technology platforms Strong financial acumen with experience managing significant operational budgets...
- ...Collaborate with auditors and provide required documentation to ensure transparency and accuracy Maintain and optimize credit and billing systems (e.g., Opera, Sun Systems, Micros) to ensure data integrity and efficiency Partner with Sales, Events, and Front Office teams to...
- ...organizational and time management abilities with the capacity to multitask effectively Proficiency with reservation and point-of-sale systems Ability to remain calm, professional, and solution-oriented in high-pressure environments with strong attention to detail...
- ...purchasing records, including purchase orders, contracts, and supplier documentation Drive process improvements through procurement systems, automation, and reporting tools Lead and develop the purchasing team, fostering a culture of accountability, agility, and...
- ...safety, and emergency procedures, including evacuation protocols. Report hazards and maintenance issues through the appropriate systems. Maintain effective communication with colleagues and management. Attend all briefings, meetings, and training sessions as required...
- ...Turkish or Middle Eastern cuisine preferred. Strong operational knowledge of fine dining service standards and restaurant management systems. Pre-opening experience is an advantage. Competencies: Strong leadership and team management skills Passion for Turkish...
- ...communication and interpersonal skills in English; multilingual abilities are highly preferred Proficiency with property management systems (PMS) and hospitality technology platforms Comprehensive knowledge of luxury hospitality standards and best practices Strong...
- ...Customer-focused mindset with a commitment to delivering exceptional guest experiences Proficiency in hospitality management systems and point-of-sale technology Strong organizational and time management skills with the ability to multitask in a fast-paced environment...
- ...curating utterly bespoke experiences and negotiating complex, high-stakes contracts while maintaining the utmost confidentiality and security. 2. Essential Functions & Core Responsibilities Strategic Relationship Management & Protocol • Develop and nurture long-...
- ...standards Excellent communication and interpersonal skills with a customer-focused approach Proficiency with point-of-sale (POS) systems and restaurant management software Solid understanding of inventory management, cost control, and budget management...
- ...Demonstrated problem-solving abilities and sound decision-making skills under pressure Proficiency with point-of-sale (POS) systems and restaurant management software Exceptional organizational and time management skills with attention to detail Customer-focused...
- ...RESERVATIONS HANDLING • PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND ACCURATELY THROUGH OPERA / ACCOR SYSTEMS. • RESPOND PROMPTLY TO INQUIRIES VIA PHONE, EMAIL, WEBSITE, OR OTA PLATFORMS. • UPSELL HIGHER ROOM CATEGORIES AND PROMOTE HOTEL...