Shipboard – Shore Excursion Staff Job Description Template
Our company is looking for a Shipboard – Shore Excursion Staff to join our team.
- Always delivers customer service standards that meet and exceed Hotel Policies & Procedures with every guest interaction;
- Promptly resolves all customer service issues affecting a guest’s cruise experience;
- Ensures tours are dispatched efficiently from designated lounges, properly sets up and organizes lounges before tour meeting times.
- Proven ability to exceed customer service standards;
- Proficient in Microsoft programs, PowerPoint, mail merge;
- Ability to conduct financial transactions quickly and accurately;
- Strong Command of the English language, both verbal and written;
- Experience in operations with a land-based resort or tour company in an international environment preferred;
- Ability to thrive in a high-pressure sales environment while maintaining a positive attitude at all times;
- Acting tour staff experience preferred.