Shipboard – Shore Excursion Staff

Shipboard – Shore Excursion Staff Job Description Template

Our company is looking for a Shipboard – Shore Excursion Staff to join our team.


  • Always delivers customer service standards that meet and exceed Hotel Policies & Procedures with every guest interaction;
  • Promptly resolves all customer service issues affecting a guest’s cruise experience;
  • Ensures tours are dispatched efficiently from designated lounges, properly sets up and organizes lounges before tour meeting times.


  • Proven ability to exceed customer service standards;
  • Proficient in Microsoft programs, PowerPoint, mail merge;
  • Ability to conduct financial transactions quickly and accurately;
  • Strong Command of the English language, both verbal and written;
  • Experience in operations with a land-based resort or tour company in an international environment preferred;
  • Ability to thrive in a high-pressure sales environment while maintaining a positive attitude at all times;
  • Acting tour staff experience preferred.