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- ...The Cluster Assistant Director of Sales serves as a commercial representative of the properties, supporting the Cluster ADOSM in developing segment strategies, mentoring the Sales team, and executing a disciplined, luxury-appropriate approach to business development, account...
- ...resolve guest concerns. Strong organizational skills with exceptional attention to detail. Proven ability to lead, inspire, and develop guest-facing teams. Experience working with hotel property management systems and guest profile platforms. Fluent in English;...
- ...and supplier documentation Drive process improvements through procurement systems, automation, and reporting tools Lead and develop the purchasing team, fostering a culture of accountability, agility, and collaboration Act as the key liaison between suppliers,...
- ...Lead and inspire a team of Heartists®, fostering a culture of passion, pride, and excellence in every interaction. Coach and develop team members on service artistry, Singaporean cuisine knowledge, and personalized guest engagement. Embed Raffles service culture...
- ...operations in a hotel or luxury hospitality setting Strong leadership and team management skills with the ability to motivate and develop staff Excellent communication and interpersonal skills Comprehensive knowledge of food safety, hygiene standards, and health...
- ...quality and satisfaction Address guest concerns and complaints professionally and promptly, ensuring resolution and satisfaction Develop and implement breakfast menus that reflect local preferences and seasonal offerings Track and report on key performance metrics,...
- ...ensuring exceptional service experiences while addressing inquiries and resolving concerns with professionalism and discretion Develop and implement operational procedures and service standards that enhance efficiency while maintaining the luxury lifestyle experience...
- ...the hotel's credit operations, ensuring financial stability, and maintaining positive relationships with our esteemed clientele. Develop and implement credit policies and procedures to minimize financial risks Analyze credit applications and assess creditworthiness...
- ...Lead and inspire a team of Heartists®, fostering a culture of passion, pride, and excellence in every interaction. Coach and develop team members on service artistry, Mediterranean cuisine knowledge, and personalized guest engagement. Embed Fairmont service culture...
- ...sourcing, negotiation, and contracting of food, beverage, and commodity suppliers to secure optimal pricing, consistency, and value. Develop and maintain vendor relationships, conduct performance reviews, and drive continuous improvement in quality, service, and delivery...
- ...execute innovative, seasonally driven menus that reflect global influences while embracing local ingredients and a sense of place. Develop and standardize recipes, portioning, and plating in alignment with Fairmont’s culinary standards and luxury positioning....
- ...operations of the in-room dining department Lead, train, and motivate a team of in-room dining staff to deliver exceptional service Develop and implement innovative menu concepts that align with guest preferences and hotel standards Ensure compliance with food safety...
- ...Design and curate sophisticated, seasonally driven menus that combine global influences with a strong sense of place and identity. Develop and standardize recipes, techniques, and plating, reflecting the highest level of culinary artistry and precision. Collaborate...
- ...beverage operations within a hospitality setting Proven leadership and team management skills with the ability to motivate and develop staff Strong knowledge of food and beverage operations, menu planning, and service standards Excellent communication and interpersonal...
- ...inventory levels, monitor food and beverage costs, and implement cost-control measures while maintaining quality Train, onboard, and develop team members through regular coaching, performance feedback, and skill-building initiatives Ensure full compliance with health,...
- ...aspects of the in-room dining operation, including staff supervision, scheduling, and training Collaborate with the culinary team to develop and update innovative in-room dining menus that reflect current trends and guest preferences Ensure impeccable service standards...
- ...with Raffles & Fairmont brand standards. The role supports the Sous Chef and Chef de Cuisine in daily operations while leading and developing junior chefs. Key Responsibilities Take full responsibility for a designated kitchen section during preparation and service...
- ...members to uphold Raffles service culture and etiquette standards. Provide on-the-job training, performance feedback, and support to develop service excellence. Assist in conducting performance evaluations and identifying training needs. VIP & Special Handling:...
- ...skills · Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction · Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls,...
- ...communications initiatives for Raffles & Fairmont The Red Sea in Umluj, Saudi Arabia. This is a pivotal leadership role responsible for developing and executing integrated marketing strategies across our luxury hospitality cluster, managing brand positioning, and cultivating...
- ...confidentiality and security. 2. Essential Functions & Core Responsibilities Strategic Relationship Management & Protocol • Develop and nurture long-term relationships with key contacts in government entities, embassies, consulates, royal diwans (courts), and...
- ...Description Lead the People & Culture strategy during the pre-opening phase, aligning with brand values and owner objectives. Develop and execute the pre-opening manning plan, recruitment, and onboarding of all team members. Ensure compliance with Saudi labor...
- ...culture initiatives to foster a dynamic and inclusive workplace. This role is pivotal in ensuring that the hotel attracts, retains, and develops top talent while maintaining a culture of excellence, engagement, and growth. The Cluster Director will assess organizational...